Supervisor Laboratory Non-Technical | Full Time | Evenings/Nights

Hours Flexible hours to support both evening and night shift staff. Evening shift is 1 PM - 9:30 PM, night shift coverage is 12 AM - 7:30 AM. Total weekly hours are 35. Summary Under the direction of the Laboratory Support Operations Manager (Concord) or the Director of Laboratory Services (Laconia/Franklin), coordinates the daily operations and licensure of the Laboratory Patient Service Centers (PSCs), or coordinates the operation of the Laboratory Specimen Processing, Outreach Phlebotomy and referral testing, including staff selection, orientation, training and daily direction of staff. Is an active participant of the Laboratory Management Team. Education Position requires an Associate's degree, 3-5 years' relevant experience, and phlebotomy certification from a nationally recognized accreditation body. Experience 5 years experience in phlebotomy or a related lab discipline. At least 1 of those 5 years in a supervisory/leadership position is preferred. Responsibilities Coordinates the monthly, weekly and daily staff schedules for direct reports. Responsible for candidate selection, orientation, competence, and development of new and existing staff. Develops and monitors quality assurance and improvement activities. Works collaboratively with clients and patients to meet customer needs and solicit feedback to improve service. Monitors annual section financial goals. Reviews policies and procedures within their area of responsibility. Conducts regular staff meetings within section. Manages workload and processes. Takes responsibility for individual performance goals. Supervises all aspects of referral laboratory testing. Coordinates and monitors all specimen processing equipment for compliance documentation, functional operational checks, and routine maintenance. Performs other duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. The employee is frequently required to bend, do repetitive motion, drive, hear, kneel, perform activities that require fine motor skills, reach, sit, speak, squat, stand, and walk. The employee is occasionally required to climb. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. While performing the duties of this Job, the employee is regularly exposed to bodily fluids. The employee is frequently exposed to airborne pathogens and bloodborne pathogens. The employee is occasionally exposed to electrical hazards - shock, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here