Patient Service Rep Walk In (3958)

Position Summary:

The Patient Service Rep Walk In provides welcoming, accurate, and efficient front-desk support for Trinity Health walk-in and outpatient clinic locations. This role assists patients with registration, check-in, scheduling, and general inquiries while ensuring information is captured accurately to support safe, timely care. Working closely with clinical and administrative team members, the Patient Service Rep helps maintain smooth patient flow, clear communication, and consistent service across varying clinical settings. This position functions within a collaborative, service-oriented environment focused on professionalism, empathy, and attention to detail. Through adherence to privacy standards and established workflows, the role supports high-quality clinic operations and a positive patient experience.

Key Responsibilities:

Register, check in, and schedule patients using established procedures to ensure accurate demographic and insurance information is captured for clinical and billing workflows.
Greet and assist patients and visitors in a courteous and professional manner, providing clear information and responding to questions or concerns.
Manage incoming calls, appointment requests, and walk-in inquiries with sound judgment, appropriate prioritization, and adherence to confidentiality standards.
Maintain organized, accurate electronic records and support timely entry of appointment, registration, and patient communication data.
Coordinate with clinical teams to support patient flow, communicate delays or special needs, and ensure timely handoff to care providers.
Adapt to varying clinic locations and workflow needs, supporting weekend and holiday rotations as assigned.