Patient Access Rep- FT- 1702

Job Summary: Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services. Essential Values-Based, Leadership and Management Competencies: Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital. Servant Leadership: Demonstrates competence in serving others and prioritizing their needs. Excellence: Demonstrates competence in striving for the highest quality in all aspects of work. Respect: Demonstrates competence in respecting others and valuing their contributions. Virtuousness: Demonstrates competence in maintaining high ethical standards and integrity. Innovation: Demonstrates competence in embracing new ideas and technologies to improve healthcare. Community: Demonstrates competence in fostering a sense of community and collaboration. Education: Demonstrates competence in promoting continuous learning and development. ESSENTIAL FUNCTIONS: Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients. Registers outpatients and prepares proper documentation for outpatient procedures where applicable. Processes inpatient admissions and prepares proper documentation for services where applicable. Accepts patient payments and records appropriately. Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines. Advise patients regarding insurance coverage and estimate patient’s responsibility. Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor. Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers. ADDITIONAL RESPONSIBILITIES : Perform other functions as required. KNOWLEDGE/SKILL/ABILITIES: Basic computer knowledge Basic medical terminology Good typing skills AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups. Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security. Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations. ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

MINIMUM POSITION QUALIFICATIONS: Education – High school diploma or equivalent. Work Experience – Customer service experience preferred, good communication skills required. Training – N/A License/Certification – N/A