Manager Charge Description Master & Revenue Integrity

Reporting directly to the Executive Director of Revenue Cycle, the role is responsible for directing the development, coordination, implementation, and oversight of the charge defense master and revenue integrity functions. Education: Bachelor’s degree in business administration, Finance or Healthcare Administration. Master’s degree preferred (including RN, NP, PA). Clinical background as RN, NP, or PA preferred. Experience: Minimum of four (4) years of clinical experience or three to five (3-5) years of experience in CDM related revenue cycle processes required. Hospital billing and finance background strongly preferred. Knowledge of Medicare, Medicaid and other 3rd party billing rules/coverage. Professional-level experience with EPIC. Excellent written and communication skills. Proven analytical, motivation, and critical thinking skills. 3 to 5 years of experience with progressive CDM leadership experience Certifications and Licensures: CPC-H, CPC, or RHIT certification preferred. EPIC certification in CDM Management and EPIC Hospital Resolute Billing preferred OR EPIC certified, must obtain within 12 months. Epic PB Router certification OR Other EPIC certifications preferred RN, PA, NP License preferred. Skills: Epic CDM Management: Maintain, update, review, and validate Charge Description Master records, including charge codes, descriptions, pricing, CPT/HCPCS alignment, revenue codes, and effective dates. Epic Hospital Resolute Billing: Knowledge of hospital billing workflows and charge processes. Epic PB Router: Understand professional billing charge routing, charge review workflows, and how charges move from clinical documentation to billing. Epic Revenue Cycle Applications: Research charge capture issues, monitor billing and reimbursement workflows, validate system changes, and support revenue cycle improvement initiatives. Medicare, Medicaid, and Third-Party Payer Guidelines: Apply payer rules, coverage requirements, billing guidelines, and reimbursement policies to support compliant charging and billing practices. Microsoft Excel: Experience with Microsoft Excel would be helpful for the role. Useful skills may include pivot tables, filters, sorting, formulas, lookups, conditional formatting, data validation, reconciliation tools, variance analysis, trend analysis, and reporting summaries to review charge, billing, reimbursement, denial, and revenue integrity data. Reporting/Dashboard Tools: Experience with reporting and analytics platforms would be a nice-to-have for the position. Examples include Epic Reporting Workbench, SlicerDicer, Cogito, Tableau, Microsoft Power BI, SQL-based reporting tools, Crystal Reports, SSRS (SQL Server Reporting Services), and healthcare revenue cycle dashboards used to monitor revenue cycle KPIs, charge capture trends, reconciliation status, lost revenue opportunities, billing variances, denial patterns, and revenue integrity workplan progress. Physical Requirements: Work is primarily performed in an office or hospital administrative setting, with frequent use of a computer, keyboard, mouse, phone, and other standard office equipment. Requires prolonged periods of sitting and viewing a computer screen while reviewing charge data, billing information, reports, spreadsheets, system workflows, and documentation. Work may be performed in areas with limited natural light, standard office lighting, and routine exposure to computer screen glare or visual fatigue. Requires occasional standing, walking, bending, reaching, and lifting or carrying light office materials, files, binders, or equipment up to approximately 10 pounds. Work may require occasional movement throughout hospital or clinic areas for meetings, workflow review, training, or collaboration with clinical and operational departments. May have limited exposure to patient care areas or hospital environments where standard precautions are required and where there may be potential exposure to infectious agents, germs, or other healthcare-related environmental conditions. Requires adherence to organizational safety, infection prevention, confidentiality, and standard precaution policies while working in hospital, clinic, or patient care-adjacent areas. Principal Duties and Responsibilities: A. Revenue Integrity Operations Directs and oversees revenue integrity functions to support accurate, compliant, and timely charge capture, billing, reimbursement, and revenue cycle performance. Monitors charge capture, pre-bill edits, charge reconciliation, and revenue integrity reviews to identify billing errors, reduce denials, prevent rework, and support clean claim submission. Monitors revenue departments’ adherence to charge reconciliation processes, work plan activities, and key performance indicators related to charge capture, billing accuracy, and revenue integrity. Identifies, investigates, and resolves revenue integrity risks, concerns, variances, and potential compliance issues; escalates matters as appropriate. Develops tools, reports, and tracking mechanisms to identify potential lost revenue, charge capture gaps, reimbursement opportunities, and process improvement needs. Monitors regulatory, legislative, payer, coding, billing, and reimbursement changes impacting revenue integrity practices. Provides periodic and ad hoc reports to the Executive Director of Revenue Cycle regarding revenue integrity program status, corrective actions, risks, findings, and recommended changes. Develops and delivers revenue integrity education and training for staff and departments in partnership with Revenue Cycle leadership. Leads revenue integrity meetings, workgroups, staff meetings, and committee discussions to track progress, address issues, and support coordinated revenue cycle improvement. Partners with Revenue Cycle, Patient Accounting, Finance, IT, Epic, Coding, Managed Care, clinical departments, and operational leaders to improve billing efficiency, collections, payer enrollment, credentialing, charge accuracy, and reimbursement performance. Supervises, mentors, develops, and evaluates analyst staff supporting patient accounting, revenue integrity, and related operational work. B. Charge Description Master / CDM Operations Maintains and optimizes the Charge Description Master to ensure billable services, supplies, devices, drugs, procedures, and other chargeable items are accurately reflected and aligned with CPT, HCPCS, revenue code, payer, and regulatory requirements. Leads annual, quarterly, and ongoing CDM maintenance activities, including review of CPT, HCPCS, and revenue code changes to ensure accuracy, compliance, and reimbursement optimization. Reviews, evaluates, and approves new or revised department charges to ensure appropriate coding, billing compliance, and prevention of overcharging, undercharging, or missed revenue opportunities. Ensures CDM updates are coordinated with clinical systems, Epic applications, billing workflows, and affected operational departments to support accurate charge generation and downstream revenue cycle processes. GBMC Values: Respect Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence Meets and/or exceeds customer expectations Actively pursues learning and self development Pays attention to detail; follows through Accountability Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $89,456.67 - $161,022.00 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan