Patient Services Representative I - TGH Imaging Carrollwood

The Patient Services Representative I (PSR I) serves as the first point of contact for patients arriving at the imaging facility for scheduled or walk-in radiologic procedures. This role is responsible for greeting patients, completing check-in and registration processes, verifying required documentation, collecting payments, and ensuring accurate entry of patient and insurance information. The PSR I plays a key role in creating a positive patient experience while supporting efficient clinic flow, regulatory compliance, and collaboration with clinical and administrative team members in a fast-paced healthcare environment. Essential Functions: • Greet, check in, and register patients promptly and courteously for scheduled and walk-in imaging appointments. • Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification. • Confirm patient compliance with exam preparation requirements and communicate concerns to appropriate clinical staff. • Contact referring physician offices to obtain missing prescriptions, referrals, or clarifications as needed. • Scan and upload required documents into the patient’s electronic record accurately and timely. • Update demographic, insurance, and clinical information for returning patients to ensure accuracy. • Provide required forms, explain instructions, and obtain patient signatures in accordance with policy. • Collect time-of-service payments, issue receipts, and document transactions accurately in the system. • Support daily operations by answering phones, scheduling or rescheduling appointments, and escorting patients as needed. • Collaborate with team members to support patient flow, assist with coverage during high volume periods, and perform additional duties as assigned.

QUALIFICATIONS: Education: High School Diploma or GED Work Experience and Additional Information: Knowledge of customer service concepts and company policies including safety, privacy and HIPAA. Technical Knowledge, Skills, and Abilities: • Ability to interact professionally, courteously, and empathetically with patients, families, physicians, and team members, including those who may be anxious or upset. • Understanding of patient registration workflows, insurance verification, referrals, authorizations, and basic medical terminology, preferably in an imaging or healthcare setting. • Ability to efficiently use electronic health record systems, scheduling software, scanners, and office equipment with strong typing accuracy and attention to detail. • Ability to verify patient information, documentation, and financial transactions accurately to ensure compliance, billing integrity, and quality patient care. • Ability to identify registration issues, missing documentation, or scheduling conflicts and take appropriate action, including contacting referring offices or escalating concerns. • Ability to function effectively in a team environment, manage multiple priorities, and adapt to changing workloads, patient volumes, and operational needs.