Console Operator

Why work at TidalHealth? Join a triple 'A' rated team where clinical excellence meets a coastal lifestyle. At TidalHealth, you’ll be part of an award-winning network spanning Maryland and Delaware, recognized by the Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel. Console Operator Position Summary The Console Operator provides 24 hour/7 day routine and emergency communications for TidalHealth satellite offices and physicians. Communication methods include the use of a computer-based telephone system console, public address and digital paging system, and a radio-based network. Console Operator Position Requirements Education High School diploma or equivalent. Experience Minimum one (1) year of experience in a Customer Service environment. Previous switchboard experience in a fast-paced environment preferred, but not required. Experience with Microsoft Office Suite, Teams and Outlook required. Console Operator Schedule Shifts, hours and days of the week will vary as the schedule requires. Available for “on-call” as circumstances dictate. Benefits We provide a robust benefits suite for our eligible team members (36+ hours for 12-hour shifts; 37.5+ hours for standard shifts): Health: Medical (including HSA), Dental, Vision, & Prescription Wealth: Matching 403(b), Healthcare FSAs, & Dependent Care FSAs Growth: $5,000 Tuition Assistance & Certification support Balance: Generous PTO and Holidays, Onsite Child Care, Pet Insurance Income Protection & Leave: Employer-Paid Short-Term Disability, Paid Leave Program, & Long-Term Disability (LTD for FT) Life & Security: Employer-paid Life and additional voluntary benefits such as Accident, Critical Care, additional Life, and more Salary range: $17.09 - $23.08 Commensurate with experience