Senior Medical Interpreter - Spanish/English - Full time - On Site - DC

The Sr. Interpreter/Translator will provide language interpretation services to patients, families, and staff in critical, acute, or chronic medical situations as needed. The Sr. Interpreter/Translator will provide services in person, telephonically, or via video remote to assist patients and families in their interactions throughout the hospital. This person will assist their manager in program knowledge and initiatives.,Minimum Education
Bachelor's Degree (Required)
Master's Degree (Preferred)
Minimum Work Experience
3 years Experience as a medical interpreter in a clinical setting (Required)
Required Skills/Knowledge
Bilingual Language Skills
Fluency in English and Spanish
Highly proficient in medical terminology
Required Licenses and Certifications
Successfully pass the Interpreter Skills Assessment, or equivalent, provided by CNH. (Required)
40-hour Medical Interpreter Training Course Completion (must have proof of certificate from a reputable training institution). (Required)
Certification by National Board of Certification for Medical Interpreters (CMI) or by Certification Commission for Healthcare Interpreters (CCHI) (Required)
Functional Accountabilities
Eliminates Language Barriers to Patient Care
Facilitate communication among patients, families and staff
Interpret directly and accurately, without omissions, addition or interference with communication
Manage assignments independently without close supervision
Set limits appropriately; maintain professional boundaries as interpreter; maintain patient, family and staff rights to confidentiality privacy
Maintain professional role and sensitivity during critical medical and/or psychological situations; respect all parties in the discussion and their individual roles
Abide by Interpreter Code of Ethics
Demonstrate accurate, clear and timely verbal and written communication
Provide sight translation of patient care related documents
Provide document translation of a limited list of patient related materials
Promotes Appropriate Utilization of Interpretation Services by Staff
Educate staff in the process of how to appropriately request interpretation services
Communicate with staff about staff needs and patient/family needs
Work closely, interdepartmentally, providing recommendations by communicating information as requested and directed by medical provider/ clinical staff
Partner with program staff to share best practices and to ensure cultural and linguistic requirements are met
Advocate for patients/families with staff to facilitate continuity of care
Provide sound recommendations to departmental leadership to ensure adequate services to non-English speaking patients and families
Contributes to a Well-Organize Program
Help to ensure interpretation assignments are coordinated accurately, effectively and efficiently
Maintain schedules and required logs/tracking system in order to track project progress and productivity
Maintain departmental performance reports
Manage time to maximize productivity
Accurately document interpretation assignments in all systems and databases utilized and required by the program
Facilitate the distribution, coordination, and assignment of day-to-day activities among fellow division staff and under the guidance of the division leadership
Independently execute various administrative and clerical tasks within the division in support of day-to-day operations
Proactively engage with and leverage multiple hospital systems to enhance support for divisional or daily operational functions
Assist with coordination and completion of projects (e.g., use periodic checks to assess and track the progress of a project's timeline and/or performance
Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of project and organizational commitments
The individual in this role may assume additional job duties beyond those outlined in this job description
Organizational Accountabilities
Organizational Commitment/Identification
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural/ ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance