Provider Relations Liaison

The Provider Relations Liaison manages an assigned territory or specialty focus to cultivate strong relationships with community referring providers and drive referral growth. The role develops and executes strategic outreach plans, communicates service line updates, analyzes referral patterns, and coordinates solutions to reduce access barriers,Minimum Education
Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required)
Minimum Work Experience
2 years 2 years of experience in provider relations, medical sales, or outreach in a healthcare setting (Required)
4 years 4+ years of experience in provider relations, medical sales, or outreach in a healthcare setting (Preferred)
Required Skills/Knowledge
Strong relationship-building, communication, and problem-solving skills.
Familiarity with pediatric healthcare or referral processes preferred.
Proficiency with CRM/Salesforce
Strong written/verbal communication
Experience with EMR systems, EPIC preferred
Functional Accountabilities
Research and Strategy
Utilize referral data to identify territory and service line patterns; set short‑ and long‑term outreach plans and goals.
Provide strategic counsel on referring provider communication needs in meetings/committees.
Provider Outreach & Relationship Management
Conduct regular practice visits; build trust, share updates on services, specialists, access points, and research.
Establish cadence plans for high‑value and emerging practices; maintain ongoing follow‑up and monitoring.
Access & Problem Solving
Identify referral barriers; coordinate with operations, service excellence, and scheduling teams to resolve issues; measure satisfaction trends.
CRM & Reporting
Log activities, contacts, and outcomes in Salesforce; maintain data hygiene and timely reporting to manager.
Monitor territory dashboards and share insights; adjust outreach tactics based on data.
Program & Project Leadership
Support targeted campaigns (new clinic launches, specialist onboarding, access improvements).
Represent the organization at local medical society meetings and community events.
Stakeholder Engagement & Collaboration
Collaborate with service line chiefs, specialists, marketing, and access teams to align messages and resolve issues.
Provide feedback loops to clinical leaders on provider needs and satisfaction.
Safety, Compliance & Service Excellence
Communicate accurately and promptly; uphold confidentiality and organizational policies; promote safety behaviors.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance