Program Assistant - PRN (as needed) - Family Lifestyle Program (Remote)

Families in Washington, DC’s Wards 7 and 8 face the city’s highest rates of food insecurity and diet-related chronic disease; over 80% of DC’s food deserts are in these wards. In response, Children’s National Hospital offers a produce prescription and nutrition education program to support families facing food access challenges. We seek a research assistant to support program delivery and evaluation.
Ideal candidates are passionate about nutrition, health equity, and community-based prevention. Key qualities include:
Compassionate, clear communication with families
Strong customer service mindset
Proactive problem-solving and follow-up
Quantitative or qualitative research skills and interest in scholarly work
Bilingual (Spanish) proficiency is preferred.
Position Summary
Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and Program Coordinator. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission.
This is a PRN (as needed), non-benefits eligible position. We are seeking a Program Assistant who is able to commit up to 20-30 hours per week.,Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
1 year performing administrative tasks (Required)
Required Skills/Knowledge
Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.
Ability to produce quality reports under tight deadlines.
Ability to maintain composure and professionalism in a busy clinic environment.
Web design and desktop publishing skills a plus.
Functional Accountabilities:
Administrative Support
Maintain office files.
Complete purchase and reimbursement requests, as well as manage financial records.
Ability to produce quality reports under tight deadlines.
Special Projects
Assist with special projects related to program goals and mission.
May coordinate volunteer effort.
Data and Research
Will occasionally be tasked with keeping statistics regarding program.
Ability to produce quality reports under tight deadlines.
Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.
Teamwork
Collaborate with co-workers on day-to-day tasks and responsibilities.
Customer Service
Provide excellent customer service to clinical team, patient families, referring physicians.
Help families navigate complex hospital system and helps with coordination of care.
Act as advocate for patients and families, facilitating service delivery and removing barriers to care.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Organizational Commitment/Identification
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance