Director, Family Services

Plans, implements, directs and evaluates daily activities of Social Work, Child Life, Language Services and Pastoral Care. Facilitates the development, implementation, and reporting and on-going enhancement Social Work, Child Life, Pastoral Care and Interpreter services. Supports interdisciplinary as well as interdepartmental collaborative practice. Manages departmental budget. Fosters positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community agency representatives and visitors.,Minimum Education
Master's Degree Social Work degree (Required)
Minimum Work Experience
7 years Related and progressive experience (Required)
3 years Supervisory experience (Required)
Required Skills/Knowledge
Familiarity with software such as Windows environment (i.e., Microsoft Office, Word, PowerPoint, Excel, Access).
Excellent oral and written communication skills.
Knowledge of children’s health issues.
Knowledge of cultural issues and their impact on health care.
Required Licenses and Certifications
LICSW licensure (Required)
Functional Accountabilities
Ensures Delivery of effective psychosocial services to patients and families
Demonstrates understanding of patient/family needs in a complex healthcare system
Works collaboratively with all members of the hospital community to insure that patient care needs are recognized and addressed
Recruits, trains, and directs social work, child life, language/ interpreter and pastoral care staffs to appropriately address patient are needs and systems issues
Liaisons with other social workers who do not report directly to Family Services Department, i.e., Child Protection, Psychiatry, special Immunology , Genetics
Ensures the availability of psychosocial services to families/staff through on-call scheduling
Ensures appropriate discharge planning interventions by the social work staff and provides recommendations for improvement as needed.
Ensures patient/family access to appropriate interfaith services—including hospital chapel and bereavement resource
Child Life Services Program Development and Implementation
Promotes Child Life Services programming throughout the hospital system—including special projects (Star Bright), internship and other staff training opportunities (Employee Orientation, Anesthesiology Lecture, etc.)
Oversee the development of services in new arenas—ROC’s , CHC’s (Community Health Centers)
Develops programs to meet identified or emerging needs of patients, families and staff.
Advocates for both therapeutic and normalizing activities for patients, families and staff.
Collaborates with other departments to define and implement new programs.
Identifies programs in the community or in other facilities offering solutions or new directions for CNMC
Language Services Program Development and Implementation
Oversees management of language services to ensure availability of adequate staffing and financial resources necessary to provide
services.
Facilitates development and promotion of language services program to minimize language barriers for patients and families.
Promotes access to health care for minority children.
Regulatory Accreditation
Facilitates compliance with licensure regulation and accreditation standards as they related to Child Life, Social Work, Language Services and Pastoral Care
Manages the Family Services Policy and Procedure Manual to ensure Departmental compliance with new or revised policies
Maintains statistical information concerning volume, usage, staffing requirements of social work, child life and language services to meet budgetary and regulatory requirements.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety