Patient Safety Performance Improvement Coordinator

**MAIN FUNCTION: Provides all aspects of clerical support for daily operations and functions for physician performance improvement and related evidence base care programs including: data collection, management, and reporting; Meeting preparation and follow-up, and clerical/administrative assistance functions to support the Office of Patient Safety & Care Improvement (PSCI) department as needed.** ** 1) Responsible for clerical/ administrative functions for data collection, management, and reporting relating to the department of Safety and Care Improvement functions within the Hospital.** * ** ****Maintains an accurate database for all department peer review indicators.** * ** ****Collects accurate data and gathers/runs reports for monthly peer review meetings.** * **Is attentive to accuracy and detail oriented on documentation requirements, including minutes, reports and data and other information as needed.** * **Supports and attends PSCI councils and committees as they relate to Patient Safety & Physician Performance Improvement.** * ** ****Assists with the accurate collection and analysis of data for physician profiles. ** ** **** 2) ****Responsible for all aspects of meeting preparation and follow-up. Coordinates meeting schedules, room bookings, etc.** * **Coordinates meeting schedules and room bookings including room set up.** * ******E****ffective use of Microsoft programs including Word, Outlook, Excel, PowerPoint etc. Prepares packets as applicable for meetings and ensures distribution of material in a timely manner.** * ** ****Attends selected meetings as required; accurately documents meeting activity, issues follow-up memos.** * ** ****Consistently tracks follow-up on issues referred. Ensures closure of item** * ** ****Tracks medical sections and hospital department 's quality assessment and performance improvement documentation.** * ** ****Maintains logs and records as necessary to document Quality Improvement Activities.** * ** ****Willingly participates in other Hospital committees as required. ** ** **** 3) S****upports the day to day operation of the Patient Relations Program.** * ** ****Appropriately manages the Patient Relations Hotline -- handles all patient/family complaints and assists in the facilitation of resolutions. May visit inpatients as necessary.** * **Works with department managers regarding issues of patient complaints. Maintains good working relationships with hospital departments.** * ** ****Refers any unresolved issues to the Director of the Office of Patient Safety and Care Improvement.** ** **** 4) ****Assists with hospital-based performance improvement projects.** * ** ****Ensures that CQI projects continue/progress. Intervenes as necessary.** * ** ****Assists departments with documentation of CQI presentations i.e. storyboards.** ** ****5) Supports the day-to-day operations of the Patient Safety and Care Improvement Department.** * ** ****Accurately types correspondence, memos, minutes, reports, statistical data, and other information as needed.** * ** ****Maintains appropriate documentation, files, and records. Processes information in a timely fashion.** * ** ****Xeroxes and distributes material as required.** * ** ****Provides telephone coverage as needed.** ** **** 6) ****Maintains responsibility for attendance/reliability to ensure that the Hospital is operated in an efficient and cost effective manner.** ** 7) ****Contributes to the mission of the Organization by supporting the Employee Philosophy, Planetree Model of Care, and organizational goals.** ** ** **EDUCATION: Bachelor 's degree preferred. Requires excellent data entry and analysis skills; computer skills and medical terminology. Requires high school diploma.** **EXPERIENCE: Minimum six months in same or similar position. Computer literacy and the ability to type are required.**