Outpatient Navigator GFP - Full Time

**Position Summary** The Outpatient Navigator is responsible for coordinating post-emergency department (ED) follow-up care for recently discharged patients. This role serves as a critical bridge between the emergency department, primary care providers, specialists, and community resources to improve continuity of care, reduce avoidable readmissions, and enhance patient outcomes. The ideal candidate is a clinically experienced and patient-centered healthcare professional with strong communication, organizational, and care coordination skills. Candidates must possess experience as a Medical Assistant (MA), Licensed Practical Nurse (LPN), or Registered Nurse (RN). **Key Responsibilities** * Review emergency department discharge reports and identify patients requiring outpatient follow-up. * Contact discharged patients to assess needs, reinforce discharge instructions, and coordinate timely follow-up appointments. * Schedule appointments with primary care providers, specialists, imaging, laboratory services, or other ancillary services as appropriate. * Assist patients with barriers to care including transportation, insurance concerns, medication access, or community resource needs. * Educate patients on treatment plans, medications, follow-up recommendations, and warning signs requiring further medical attention. * Collaborate with physicians, nursing staff, care managers, and outpatient practices to ensure seamless transitions of care. * Document all patient outreach, care coordination activities, and follow-up outcomes in the electronic medical record (EMR). * Monitor high-risk patient populations and escalate concerns to clinical leadership when necessary. * Support organizational goals related to patient satisfaction, quality metrics, and reduced ED utilization/readmissions. **Qualifications** **Required:** * Current certification/licensure as one of the following: * Medical Assistant (MA) * Licensed Practical Nurse (LPN) * Registered Nurse (RN) * Minimum of 2 years of clinical healthcare experience. * Experience in emergency department, ambulatory care, care coordination, case management, or population health preferred. * Strong interpersonal and communication skills. * Ability to multitask and manage high patient outreach volumes. * Proficiency with electronic medical records (EMR/EHR) systems. **Preferred:** * Experience with transitional care management or patient navigation programs. * Knowledge of insurance authorization processes and community resources. * Bilingual abilities are a plus. **Skills & Competencies** * Patient-centered communication * Care coordination and navigation * Critical thinking and problem-solving * Time management and organization * Team collaboration * Documentation accuracy * Empathy and professionalism **Work Environment** * Primarily outpatient/office-based setting * Frequent telephone outreach and EMR documentation * Collaboration with emergency department and outpatient clinical teams **Goals of the Role** * Improve patient access to timely follow-up care * Reduce unnecessary emergency department revisits * Improve continuity of care and patient outcomes * Enhance patient satisfaction and engagement