EMS Dispatch Supervisor

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.Job SummaryEMS Dispatch Supervisor leads on supervising dispatchers for Harris Health System ambulances between facilities for patients via ambulance, van or wheelchair lift. They lead on managing resources to meet patient needs and ensure patients are being dispatched safely. EMS Dispatch Supervisor manages the dispatch center to ensure efficient processes, and effective cost and budget management while maintaining complete compliance with Harris Health System procedures, policies and practices. EMS Dispatch Supervisor leads on training new and existing employees and will provide ongoing educations, supervising and management of daily operations and productivity. Minimum QualificationsDegrees: High School Diploma / GEDLicenses & Certification: Emergency Medical Dispatch or (IAMTCS) International Association of Medical Transport Communication Specialist or equivalent related required within one (1) year of employment.Emergency Medical Tech - Basic; must be obtained within 1 year of hireTexas Driver License preferredEmergency Medical Tech Paramedic preferred Work Experience: Two (2) years of experience any equivalent combination of College education and/or experience in related fieldManagement Experience: One (1) year of management experience. Communication Skills: Above average Verbal Communication (Heavy Public Contact), Exceptional Verbal (Public Speaking), Writing/ Correspondence, Writing/ ReportsLanguage Skills: Spanish, Vietnamese, Bilingual Skills preferred Proficiencies: MS Word, MS PowerPoint, MS Excel, MS Outlook, PCJob AttributesKnowledge/ Skills/ Abilities: Analytical, Mathematics, Medical TermsWork Schedule: Weekends, Holidays, Flexible, Overtime, On Call, Eligible for Telecommute