Patient Financial Counselor

Patient Financial Counselor
Jefferson Healthcare
*Open to eligible current Jefferson Healthcare employees only*

Announcement #XXX-20YY
Jefferson Healthcare (www.jeffersonhealthcare.org) is looking for an amazing full time/part time/per diem/temporary Patient Financial Counselor. We have a tight-knit team that is committed to providing the very best patient care. We love where we work and we are excited to introduce it to you! If you are looking to work with an exceptional team of professionals, we encourage you to consider Jefferson Healthcare. Work where your talent is truly appreciated.
Per diem employees may work 0-16 hours per week.
Temporary employees may be assigned to work up to 40 hours per week.
Who are you?

Incredibly detail oriented
Patient-centered
Excellent communication skills
Customer service skills

What can we offer you?

Competitive salary
Benefits package that is ranked in the top 1% in the state!

Medical, dental, vision, retirement, PTO and more!

Additional 15% of base wages
Hands-on training
Opportunities for advancement

Position Description
Responsible for interviewing, screening and providing financial assistance information to patients receiving care at Jefferson Healthcare. The primary role is to connect patients to health care funding sources such as private health insurance options available in the community, assisting with application for Medicaid/DSHS and other financial assistance. Act as a steward of allocated funds when determining need for Uncompensated Care. The Financial Counselor will also provide guidance when determining payment plan options and maintenance of those accounts.
Education and/or Experience

High school diploma or GED required
2+ years working in a business office setting preferred; ideally financial in nature
Effective written and verbal communication skills required
Proficiency with typing and working knowledge of Microsoft Office preferred
Customer Service training and experience required
Knowledge of Medicare, Medicaid, and Commercial Insurance remits required

Major Responsibilities

Reviews patient accounts for accuracy and completeness
Answers questions regarding patient bills and associated processes
Provides estimates for Hospital and clinic services
Coordinates collection processes with contractors when appropriate
Coordinates with financial assistance entities such as banks, credits unions, state facilities, or federal facilities to provide financial solutions for patients
Assists with financial clearance for various Hospital departments and clinics
Actively participates in staff meetings and decision making in respect to Hospital revenue cycle
Assists with department specific tasks as requested (i.e., Medicare Chart audits, marketing, etc.)
Shares concerns and ideas for the purpose of improving department, Hospital, clinic, and patient outcomes
Interface with payer to resolve issues
Responds to, resolves, and helps prevent revenue cycle issues causing claim denial for Hospital and clinic revenue cycle
Provides cash application explanation information to JH staff or patients as appropriate
Responds to patient and JH staff inquiries concerning cash application
Resolves electronic medical record work queue items in a timely and efficient manner
Works interdependently with other departments at JH to minimize patient billing and collections issues

Schedule
X.X FTE; XX hours/week; Day Shift
Application Instructions
To apply for this position and future positions, please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/
This position will remain open until August 24, 2017.
Who We Are
Jefferson Healthcare is one of the Top Employers on the beautiful Olympic Peninsula and in close proximity to Seattle, Victoria, BC and Vancouver. We are a DNV accredited, 5 Star rated 25-bed Critical Access Hospital with six rural health clinics and a wide scope of specialty services; we provide exceptional care for more than 25,000 residents of East Jefferson County. We have numerous accreditations and awards and are recognized as Achieving Best Care by the Washington State Hospital Association. If you are looking to work with an exceptional team of professionals, we encourage you to consider Jefferson Healthcare. Work where your talent is truly appreciated.
Our Home
Port Townsend has been named as one of the coolest small towns in America ... with good reason. There are festivals almost every weekend, endless recreational/hiking/skiing/sailing activities, great places to eat, and a strong and vibrant community feel. National Geographic calls Port Townsend "one of the most sophisticated places west of Seattle" and we continue to receive awards year after year, such as 50 Safest Cities in Washington (Safewise.com), and 16 Best Places to Live in the US in 2015 (nearby Port Angeles by Outdoors Magazine). Come check us out!
Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.