Tier 1 System Administrator - Hospital Techni

**Department** : Information Technology **Reports To** : IT Manager / Director of Technical Services **Location** : [Insert Hospital Name and Location] **Employment Type** : Full-Time / Non-Exempt

**Position Overview**

The Tier 1 System Administrator provides first-level technical support to hospital staff across clinical and administrative departments. This role ensures reliable access to systems, devices, and secure networks, supporting daily hospital operations in a fast-paced, compliance-driven environment.

**Essential Duties and Responsibilities**

* Respond to help desk tickets and service requests for hardware, software, and connectivity issues.
* Support staff with workstation setup, login assistance, and peripheral troubleshooting (e.g., badge readers, printers, scanners).
* Assist with onboarding processes including account creation, access provisioning, and device configuration.
* Maintain accurate inventory of IT assets and perform basic diagnostics.
* Escalate unresolved issues to Tier 2 or specialized support teams.

**Required Qualifications**

* 0-2 years of IT support experience; healthcare or hospital experience preferred.
* Certifications such as CompTIA A+ or ITIL Foundation are desirable.
* Familiarity with Windows OS, Active Directory, and basic networking concepts.
* Strong communication and customer service skills.
* Understanding of HIPAA regulations and hospital security protocols.