Admissions Lead Clerk

LEAD ADMISSIONS CLERK Lead the charge in delivering exceptional patient experiences. As our Admissions Lead overseeing Urgent Care and Emergency Department admissions teams, you'll ensure every patient receives top-notch care. Partnering closely with the Patient Access Coordinator, you'll drive daily operations, build a rockstar team through recruitment and training, and foster seamless collaboration across the hospital. Your focus? Creating a patient-centric environment while maintaining flawless accuracy in patient information. Quality in Admissions is your mission! Empower and Develop Your Team: Guide and support your team to deliver outstanding patient care. Champion Care Quality: Monitor performance metrics and implement improvements to exceed patient expectations. Build Team Talent: Onboard and train new team members, while continuously developing existing staff. Lead Collaboratively: Build strong relationships across departments to optimize patient flow. Facilitate Operational Excellence: Streamline admissions processes to ensure efficiency and accuracy. This is a non-exempt, full-time, benefited position. Anticipated Schedule: Flexibility in work schedule to assist with staff coverage and onsite support outside of standard M-F 8:00-5:00pm business hours. Starting Pay Range: $24.09-$34.30/hour, DOE Essential Job Duties Include: Oversee daily operations: Manage the workflow and staff in the Urgent Care (UC) and Emergency Department (ED) registration areas. Team management: Supervise, train, and coach registration staff. Policy development: Create and maintain procedures and policies for the registration process. Quality assurance: Monitor and improve registration accuracy, efficiency, and patient satisfaction. Financial performance: Contribute to revenue goals while maintaining patient care standards. Staffing: Assist with hiring, scheduling, and payroll. Patient experience: Promote a positive patient experience through effective communication and teamwork. Compliance: Ensure adherence to HIPAA, OSHA, CMS, and other regulations. Problem-solving: Handle complex issues and complaints. Flexibility: Adapt to changing priorities and work under pressure. Reliability: On-time, regular attendance is essential for this position. Minimum requirements: High School graduate, or equivalent experience, required. Intermediate computer skills; working knowledge of Microsoft Word/Excel/Outlook, required. Prior supervisory experience is strongly preferred. Familiarity with electronic medical records software, preferred. Medical terminology combination of education and/or experience, preferred. Admitting, insurance eligibility and verification knowledge, preferred. 1-2 years of experience in a hospital outpatient setting preferred , or related experience and/or training or equivalent combination of education and experience. Physical Requirements: This position requires near-constant sitting and/or standing. The ability to hear/listen, see and the use of fine motor skills on a near constant basis. This position may require occasional medium-lifting, to include up to 25 lbs. with or without assistance. This position includes limited exposure to noise and/or odors. Why Should You Join the Team at Moab Regional Hospital? We have an amazing team here at Moab Regional Hospital, with a skilled group of healthcare providers and physicians from a wide range of specialties who are committed to the greater Moab community. Caring for our People: Every healthcare professional that works here at MRH in both a clinical and non-clinical setting cares about our patients because these are our friends, neighbors, and our family. Employee Satisfaction: Moab Regional Hospital strives to balance care for the community with care for its employees and offers a supportive work environment, competitive total compensation packages, and the flexibility to enjoy what makes this desert region one of the most unique and special places to live. We offer: Wide range of benefits, including: Health Insurance Mental health coverage for entire family Retirement 403b Paid time off Collaborative and supportive workplace Professional growth opportunities including continuing education, trainings, and more! Spectacular Location: Welcome to Moab, Utah, where Arches and Canyonlands National Parks are just a part of the breathtaking red rock landscapes that surround this charming town. Nestled at the base of the LaSal Mountains and along the banks of the Colorado River, small-town friendliness coupled with unparalleled natural beauty make this a great place to call home. Thanks to its perfect climate, Moab offers year round recreation opportunities, and is renowned for mountain biking, rock climbing, jeeping, hiking and river activities.  There are an array of restaurants, microbreweries, art galleries and special events that create a vibrant community to live in. Moab Regional Hospital is a Drug Free Workplace, and requires successful completion of a pre-employment drug test and background check. Moab Regional Hospital is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Moab Regional Hospital makes hiring decisions based solely on qualifications, merit, and business needs at the time.