Scheduler, Central Scheduling (3025)

Position Summary:

The Scheduler, Central Scheduling supports patient access by coordinating appointments and services across multiple Trinity Health locations. This role manages a high volume of incoming calls, gathers accurate patient and insurance information, and schedules services in accordance with departmental guidelines and provider availability. Working as part of a collaborative access team, the scheduler delivers courteous, efficient communication while ensuring complete and accurate data entry to support timely, well-organized clinical operations. This position also assists front-desk teams during periods of lower call volume, contributing to smooth service continuity and a positive patient experience across the health system.

Key Responsibilities:

Manage incoming calls efficiently, using established call scripts and scheduling protocols to obtain accurate patient demographics, insurance details, and appointment needs.
Schedule appointments and procedures across departments, ensuring correct provider selection, preparation requirements, and documentation of all relevant information.
Maintain accurate electronic records by entering and updating patient information, insurance details, and scheduling notes in the appropriate systems.
Provide clear, courteous communication to patients, addressing questions, confirming instructions, and assisting with navigation of Trinity Health services.
Collaborate with clinic and registration staff to resolve scheduling conflicts, verify information, and support seamless patient flow.
Assist reception or front-desk functions as needed, maintaining customer service standards and supporting consistent patient access operations.