Admitting Switchboard Clerk - Days, Rotating Weekends and Holidays

JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during # after date of service. ######### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily ######### Minimum typing skills of 25 wpm ######### Customer service skills and experience ######### Ability to work in a fast paced environment ######### Ability to receive and express detailed information through oral and written communications ######### Must be able to perform essential job duties in at least two Patient Access service areas including ED ######### Must be able to appropriately interpret physician orders, medical terminology and insurance cards ######### SVMC requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment ######### Must be able to sit at computer terminal for extended periods of time ######### Occasionally lift/carry items weighing up to 25 lbs ######### Can work in patient care locations which include potential exposure to life-threatening patient conditions ######### Must be available to work hours and days as needed based on departmental/system demands ######### Resolves Physician#s office and Patient issues. May experience extreme patient volumes and uncooperative Patients. Responsibilities ######### Responsible for duties in support of departmental efficiencies which may include: but not limited to performing registration, patient pre-admission and admission, reception and discharge functions ######### Must obtain complete and accurate patient demographic information ######### Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during # after date of service ######### Greeting customers following SVMC standards, provides world-class customer service, completes full patient registration at date of service, adheres to financial # cash control policies # procedures, thoroughly explains and secures Hospital # patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services ######### Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during # after date of service, performs Hospital cash reconciliation # secured payment entry in adherence to financial # cash control policies # procedures ######### Secures medical necessity checks/verification in accordance to Centers for Medicare # Medicaid services, verifies insurance, benefits, coverage # eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled # unscheduled Hospital services, and secures inpatient visit notification to payors ######### Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors ######### Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy ######### Frequent prolonged standing, sitting, and walking ######### Occasionally push a wheelchair to assist patients with mobility problems ######### Resolves Physician#s office and Patient issues EDUCATION / EXPERIENCE # High School Diploma or GED required # 0 # 1 year in a Customer Service role. # 0 # 1 year administrative experience in medical facility, health insurance, or related area preferred #