Referral Specialist - USFTGP Transplant Abdominal Clinic

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.

QUALIFICATIONS:
Required Skills High School Diploma or Equivalent - Required. 2 years of customer service experience in healthcare - Required. Technical Knowledge, Skills, and Abilities Knowledge of Referral and Authorization Processes Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications. Customer Service and Communication Skills Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders. Organizational and Time‑Management Skills Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing. Computer and Data Entry Proficiency Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information. Problem‑Solving and Investigative Skills Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling. Attention to Detail and Accuracy Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.