Emergency Department Programs and Service Line Manager

The Emergency Department Programs Manager is responsible for coordinating and supporting key Emergency Department service lines, including Geriatric Services, Behavioral Health Services, and Peer Recovery/SBIRT Services. This role serves as the central operational point of coordination to ensure these programs are fully integrated into ED workflows, consistently implemented, and aligned with organizational quality, safety, throughput, and regulatory priorities. Contributes to the achievement of the hospital’s mission through the development and leadership of performance improvement activities in the operational and clinical arenas related to quality and regulatory indicators. Assures continual compliance with agreed upon patient pathways and regulatory compliance through the monitoring of patient care activities. Education: Bachelor's degree in nursing Experience: 5 years of nursing experience in an Emergency Department or acute care setting. Experience with geriatric populations, behavioral health services, substance use services, care coordination, or program operations preferred Licensures and Certifications: RN licensure Geriatric certification CPR Certification Skills: Strong knowledge of Emergency Department workflows and interdisciplinary care delivery Ability to coordinate and manage multiple service lines and program simultaneously (Geriatric, Behavioral Health & Peer Recovery/SBIRT) The ability to be accountable for high-risk populations in the ED, including behavioral health, geriatric, and substance abuse and foster an environment of high-level care. The ability to work with outside organizations that support the Behavioral Health, Geriatric, and Peer Recovery/SBIRT programs and service lines and foster collaborative relationships. Education Responsibilities: policy development and education related to care of the geriatric, behavioral health, and substance abuse patients. Leads evidence-based changes and project implementation related to these service lines. Quality and Safety Responsibilities: Analyze and problem solve safety events related to programs and service lines. Excellent communication and collaboration skills across disciplines Strong organizational, problem-solving, and process improvement skills Ability to analyze performance metrics and support quality improvement initiatives Working knowledge of trauma-informed, person-centered care principles Proficiency with data tracking, reporting, and documentation Effective planning and organizational skills in order to effectively manage multiple priorities simultaneously Physical Requirements: Ability to sit, stand, and walk throughout the Emergency Department for extended periods. Ability to communicate effectively in person, by phone, and electronically. Occasional lifting of light materials (up to 25 pounds). Working Conditions: Work is primarily performed in a fast-paced Emergency Department environment. Requires frequent interaction with clinical staff, leadership, and patients. May require schedule flexibility to support ED operations across multiple shifts Principal Duties and Responsibilities: Serve as the primary operational coordinator for ED geriatric, behavioral health, and peer recovery/SBIRT programs. Integrate program workflows into daily ED operations to ensure consistency across all shifts. Coordinate interdisciplinary collaboration among ED leadership, nursing, providers, social work, case management, behavioral health teams, and peer recovery staff. Support geriatric-focused initiatives, including age-friendly care practices and geriatric accreditation standards Facilitate efficient behavioral health evaluations, consultations, and disposition planning to reduce ED length of stay. Monitor program performance metrics and support reporting, regulatory, accreditation, and grant compliance requirements Serve as a resource for staff education related to program workflows and best practices. Work with outside organizations that support the Behavioral Health, Geriatric, and Peer Recovery/SBIRT programs and service lines and foster collaborative relationships. Education Responsibilities: policy development and education related to care of the geriatric, behavioral health, and substance abuse patients. Leads evidence based changes and project implementation related to these service lines. Quality and Safety Responsibilities: Analyze and problem solve safety events related to programs and service lines. All roles must demonstrate GBMC Values Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $91,932.81 - $157,746.06 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan