Refund Specialist (Full Time) - Patient Financial Services

Position Title:
Refund Specialist
Department:
Patient Financial Services
Position Purpose:
All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.
Key Responsibilities
· Runs daily credit report and processes all refunds
· Research accounts and documentation to determine validity of refunds
· Process all refunds within two (2) days of assuring credit is valid
· Must balance each batch on a daily basis upon completion of refunds.
· Meets productivity standards for processing refunds
· Provide back up for the Accounts Receivable Clerks when needed
· Participates in business division meetings, performance improvement activities and committees as assigned.
Qualifications
Education:
High School Diploma or Equivalent
Experience:
One (1) year experience in balancing and reconciling accounts
Skills and Knowledge:
Knowledge of refund processes related to accounts and the ability to review an account and determine the appropriate refund.
Preferences
· Education related to Cash Reconciliation, Billing and Collections preferred
· Accounts receivable experience preferred
Special Position Requirements
Level 1:
Primarily but not limited to balancing/reconciling self-pay accounts in a single system.
Level 2:
Reconciles Self-pay and Insurance accounts in two systems by utilizing collections experience
· Balancing/reconciling electronic and paper documentation
· Analyzing information to determine accuracy and completeness of work
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Conducting non-routine research
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Maintaining site productivity (average of 75 accounts a day) and quality standards
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Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
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Strong ability to complete multiple tasks per transaction with precision
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Attention to detail with accuracy
Level 3:
Consist of Level 1 & 2 requirements along with the following:
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Reconciles, collects and re-bills in all systems and on all types of accounts.
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Must show the ability to evaluate areas of improvement, develop plans to resolve, and provide communication/training to the Business Office or other Departments.
Date Staff Position Description Created / Revised:
02/22/2019