Lab Operations Supervisor

At
Merrimack Health
, we are committed to pay transparency and equity. The base salary range is $43.08 (Min) — $64.62 hourly (Max), excluding fringe benefits and potential bonuses.
Your final base salary will be determined based on your education, experience, licensure, and internal equity considerations. Offers are typically made below the top of the range to support future salary growth.
JOB SUMMARY:
As the
Supervisor of Blood Bank Transfusion Service
multi-campus
, you will provide operational and technical leadership for two full‑service transfusion service departments across separate hospital campuses. This role oversees daily operations, staff performance, regulatory compliance, and quality assurance for all blood bank functions, including a therapeutic phlebotomy donor room, remote refrigeration units, and emergency blood release processes at a satellite emergency facility. The supervisor ensures safe, timely, and accurate transfusion support for all patient populations and collaborates closely with clinical, laboratory, and administrative partners across the health system.
DUTIES AND RESPONSIBILITIES:
Operational Leadership
Directs daily operations of blood bank and transfusion services across two hospital campuses, ensuring consistent, high‑quality performance.
Oversees therapeutic phlebotomy services, including patient scheduling, procedure oversight, and documentation.
Manages emergency blood release workflows for satellite emergency facilities and supports EMS emergency blood programs.
Ensures proper functioning, monitoring, and documentation of remote blood refrigeration units.
Maintains an adequate inventory of blood products and reagents; coordinates with suppliers and the regional blood center.
Regulatory Compliance & Quality
Ensures full compliance with College of American Pathologists (CAP) standards, The Joint Commission (TJC) requirements, AABB principles, and all state and local regulations.
Leads preparation for inspections, accreditation surveys, and internal audits.
Develops, reviews, and updates policies, procedures, and SOPs to maintain regulatory readiness.
Oversees quality assurance activities, including proficiency testing, incident investigations, corrective actions, and process improvement initiatives.
Staff Training & Competency
Supervises, mentors, and evaluates blood bank technical staff across all campuses.
Coordinates onboarding, training, and annual competency assessments for all team members.
Ensures staff proficiency in complex immunohematology, transfusion reactions, emergency release protocols, and specialized procedures.
Promotes a culture of continuous learning, safety, and professional development.
Collaboration & Communication
Works closely with nursing, emergency services, surgery, oncology, obstetrics, and other clinical departments to support safe transfusion practices.
Serves as a resource for clinicians regarding blood utilization, product selection, and transfusion guidelines.
Collaborates with laboratory leadership, medical directors, and quality teams on system‑wide initiatives.
Administrative & Supervisory Responsibilities
Participates in hiring, scheduling, performance evaluations, and disciplinary actions.
Monitors productivity, staffing needs, and workflow efficiency across both campuses.
Assists with budgeting, cost control, and resource allocation.
Supports implementation of new technologies, LIS enhancements, and process improvements.
Work Environment:
Multi-site responsibility requiring regular travel between three campuses
Combination of administrative duties and clinical oversight
May require on-call support or flexible hours depending on operational needs.
EDUCATION AND RELATED EXPERIENCE:
Required:
Bachelor’s degree or associate degree in medical laboratory technology, medical laboratory science, or clinical laboratory science from an accredited institution.
Minimum of five (5) years of clinical laboratory experience, including demonstrated technical expertise in a transfusion medicine discipline.
Supervisory or lead technologist experience preferred, with proven ability to manage staffing, scheduling, and workflow across multiple sites.
Experience with regulatory and accreditation compliance (e.g., CAP, CLIA, Joint Commission).
ASCP or equivalent certification as a Medical Laboratory Scientist (MLS), Blood Bank (BB) or Medical Laboratory Technician (MLT) eligible; required within 1 year of hire.
Preferred:
ASCP Specialist in Blood Bank (SBB)
Merrimack Health
is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of
Merrimack Health
have been committed to improving the health of the people and communities we serve.
Merrimack Health
offers competitive pay, a robust benefit package, generous paid time off and free parking. We are an Equal Opportunity Employer committed to hiring a diverse workforce.