Access Coordinator II

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.PRIMARY FUNCTION:To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.SCHEDULE/LOCATION: Monday through Friday, 8:45 AM to 5:15 PM, currently no weekends and no holidays at this time.PRINCIPAL DUTIES AND RESPONSIBILITIES:Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances. Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed. Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.Front desk registration for Imaging procedures, scheduling, and receptionistRegistration in Soarian and scheduling in RadnetAnswering busy telephones professionally, taking messages and routes callsObtaining insurance information, verifying coverage and eligibility as neededMaking appointment confirmation phone callsSuperior performance in Customer Service SkillsPerforming other related clerical duties as requiredRequired to work any CCIS facility as neededSCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:Primary contact and interactions to include: Departmental and hospital staff, physicians/office staff, patients/family, insurance companies, Patient Financial Services and Information Services.DIRECTION/SUPERVISION OF OTHERS: NoneDIRECTION/SUPERVISION RECEIVED:Staff Associate; Patient Access Supervisor and ManagerEDUCATION AND EXPERIENCE REQUIREMENTS:Associate degree in Business/Medical related field preferred.Two years experience in a medical, financial or marketing institution preferred.Previous insurance or third-party experience is preferredAbility to manage multiple software/websites simultaneouslyAn equivalent combination of education and experience may be substituted.Hourly Pay Range: $19.84 - $29.76This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.