Volunteer and Hospitality Supervisor | Full Time | Days

Summary Under the general supervision of the Hospitality Manager and in alignment with the system-wide Volunteer Services Manager, the Supervisor is responsible for the daily operational oversight of Hospitality & Volunteer Services within assigned areas. This role supervises Hospitality staff and volunteers, supports implementation of program activities, and ensures consistent service delivery across hospitality and volunteer functions. The Supervisor serves as the primary on-site resource and point of contact for volunteers, patients, families, and staff related to day-to-day hospitality and volunteer operations. The role maintains a functional reporting relationship with the Volunteer Services Manager to ensure adherence to system volunteer standards and alignment with established program direction. Education Two years of formal training or education beyond the high school level (e.g Associates Degree). Certification, Registration & Licensure None Experience Minimum of 1–2 years of experience in supervisory or lead roles in a service-oriented environment, with demonstrated experience supporting staff and/or volunteer coordination in daily operations. Experience coordinating volunteer activities, including recruitment support, onboarding, scheduling, and engagement, is required. Strong interpersonal and communication skills are required, with the ability to serve as a primary point of contact for volunteers, patients, families, and staff, and to deliver high-quality customer service in a dynamic environment. Healthcare experience, familiarity with medical terminology, and experience with database or program tracking systems are preferred. Responsibilities Supervises daily Hospitality Services operations within assigned areas to ensure core functions are completed in accordance with established guidelines, including oversight of recordkeeping and coordination of staff assignments in partnership with the Hospitality Manager. Provides front-line support to patients, visitors, vendors, and staff in person, by phone, or email, including coverage in the absence of Hospitality Associates to ensure continuity of service. Coordinates day-to-day volunteer operations, including scheduling support, onboarding, placement, and recordkeeping, to ensure effective volunteer engagement and operational coverage. Monitors operational indicators related to volunteer participation, service coverage, and patient experience, and escalates issues or gaps to Hospitality Manager or Volunteer Services leadership as appropriate. Supports implementation of volunteer engagement and recognition activities, including coordination of events and appreciation efforts, in alignment with established program plans. Identifies and communicates opportunities to improve customer service and workflow efficiency, supporting implementation of improvement initiatives in collaboration with the Hospitality Manager and other departments. Ensures consistent execution of system Hospitality and Volunteer Services standards within assigned areas and provides operational cross-coverage support as needed. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly push/pull up to 10 pounds, frequently push/pull up to 10 – 25 pounds, and occasionally push/pull up to 20 - 50 pounds. While performing the duties of this Job, the employee is regularly required to sit, hear and speak. The employee is frequently required to do fine motor, do repetitive motion, and reach. The employee is occasionally required to walk, stand, kneel, squat, and smell. Specific vision abilities required by this job include depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and variable weather conditions. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here