Digital Support Technician (3666)

Position Summary:

The Digital Support Technician assists the IT and Biomed departments by supporting daily operations, responding to service requests, and providing technical assistance to end users. This role helps maintain hardware, software, and medical technology systems while gaining hands-on experience across multiple areas of IT support. Working as part of a collaborative and service-oriented support team, the technician applies strong communication and customer service skills to troubleshoot issues effectively and support smooth technology operations. Attention to detail, adaptability, and a commitment to responsive service are essential to success in this role.

Key Responsibilities:

Provide frontline support to end users via phone, email, and in person assistance for IT and Biomed related issues.
Assist Biomed staff with service calls to understand operational and functional system needs.
Troubleshoot technical issues, document resolutions, and escalate complex problems to higher tier support when necessary.
Monitor and track high priority issues to ensure timely resolution and customer satisfaction.
Support the configuration, maintenance, and basic repair of hardware, software, and peripheral devices.
Contribute to departmental workflows, customer service activities, and general IT operations as assigned.