Technician Specialist (3664)

Position Summary:

The Technician Specialist supports Trinity Health’s information systems by delivering hands-on technical assistance and maintaining reliable hardware and software functionality across the organization. This role works directly with end users to troubleshoot issues, implement effective solutions, and support system upgrades and special projects that enhance daily operations. As part of a collaborative IT support environment, the Technician Specialist helps ensure data protection, asset management, and adherence to organizational technology standards. Through responsive customer service, clear communication, and effective problem-solving, this position contributes to secure, dependable technology services that support departments and care delivery throughout Trinity Health.

Key Responsibilities:

Provide technical support for end users by diagnosing, troubleshooting, and resolving software, hardware, and network-related issues in a timely and customer-focused manner.
Install, configure, and maintain computers, peripherals, and approved software applications in alignment with organizational standards.
Assist with data protection, asset tracking, and system security processes to ensure compliance with established IT policies and procedures.
Participate in system upgrades, deployments, and special technology projects, contributing technical expertise and documenting relevant changes.
Collaborate with IT team members and departmental stakeholders to identify recurring issues, recommend improvements, and enhance overall system performance.
Maintain accurate service records, track support requests, and communicate updates with clarity to users and team members.