Clerical Technician

Citizens Memorial Hospital (CMH) in Bolivar, MO is hiring a Clerk to join our team in Care Transitions to schedule appointments for CMH Primary Care Clinics. CMH is made up of 34 primary and specialty clinics, 6 Long-Term Care facilities and 1 residential care facility. Offering acute care, emergency services, ambulatory care, pharmacies, walk-in clinics, surgeries, addiction recovery, therapies and more, CMH has its community covered.

About the area: Bolivar is located in the Ozarks with a hometown feel and affordable housing options of rentals or apartments. Enjoy a movie, round of golf or a college game with family or friends and grab a coffee or meal from an array of shops and restaurants! Springfield is only 40 minutes away with Battlefield Mall, Big Shots golf, Wonders of Wildlife, Urban Air and many other family attractions and restaurants to visit. Only an hour away is Branson, which includes many shows to see, Silver Dollar City and shopping!

About the Department: Care Transitions answers and returns patient phone calls on behalf of our CMH primary care clinics. The department is made up of two teams, schedulers and triage nurses, who work closely together.

A typical day will include: receiving and making phone calls related to patients by phone while providing excellent customer service and accurately performing daily functions related to providing care to patients of the community.

Assisting patients with appointment needs by accurately booking, canceling, rescheduling, answering questions, and offering a waiting list per appropriate guidelines set forth by the manager, including screening for emergencies.
Ensures pre-visit insurance verification is completed.
Uses AIDET, Keywords at Key Times and Service Recovery during patient and customer interactions to ensure excellent service and communication.

Job Requirements:

Education: HS diploma
Experience: minimum of 1 year of healthcare, clerical, or customer service
Skills: organization, able to work in fast-paced environment, multitasking
Licensure/Certification: N/A
Physical: ability to work at a computer 90% of the day and stand for the remaining 10%

The position is Full Time, Days 

8:00a.m-4:30p.m

Benefits include:

Competitive wages
Annual merit increases 
No cost health insurance option for employee
Full suite of insurance benefits available for employee and family
Early access to pay with on-demand PayActiv Program
Employee Assistance Program
Paid time off
Increased Company Matched Retirement Plan
Company paid long-term disability plan

Connect with us! See yourself at CMH and join in the fun: https://www.facebook.com/CMHRecruiting

For more information about this opportunity, please contact Kaylie Sappington at 417-328-6624 or by email at kaylie.sappington@citizensmemorial.com.