Rehab Patient Access Representative

JOB SUMMARY
:
The Rehab Patient Access Representative is responsible for supporting all aspects of rehabilitation services delivery, by performing both patient-related and non-patient related tasks. The Rehabilitation Patient Access Representative performs only delegated, selected, or routine tasks.

JOB RELATIONSHIPS
:
Reports directly to the Director of Rehabilitation Services
Functions under the oversight of the Physical Therapists, Occupational Therapists, and Speech Therapists
Works closely with NIHD staff, internal customers, and external customers

OCCUPATIONAL HAZARDS:
Works in the general hospital setting. May be exposed to blood, body fluids, or tissues as well as patients in varying stages of infectious states.

Samples of Duties:
The information listed below is meant to serve as samples of job duties and responsibilities for positions in this classification. This list is neither inclusive nor exclusive, but indicative of several types of duties performed.

Schedule outpatient rehabilitation appointments, including evaluations and recurring treatment visits, according to departmental standards, relevant insurance/payor authorization, and therapist’s plan of care
Verify and update insurance eligibility, benefits, and authorization for rehabilitation services as applicable, including, but not limited to: accident information for Worker’s Compensation claims, Medicare therapy services KX Modifier threshold amounts, and Medi-Cal Treatment Authorization Request (TAR) forms
Obtain and scan pertinent documents into the EMR, including, but not limited to: current insurance card(s), photo ID, authorization documents, physician orders, race identification form, signed Conditions of Admission (COA), Notice of Privacy Practices (NOPP), and completed therapy outcome measures
Pre-register and check in patients, including obtaining, verifying and updating:
demographic, guarantor, emergency contact, primary care physician, and insurance information
signed consent for treatment and COA forms
other departmental and patient forms, as indicated
Collect payments, such as self-pay and co-payments, for outpatient rehabilitation services, as indicated; balance cash drawer at end of each business day
Scan, fax, copy and/or distribute rehabilitation services documents, as indicated
Answer multi-line phone promptly and in a courteous manner, route calls as indicated, and communicate messages for therapists and other staff in an accurate and professional manner
Assist with treatment procedures as designated by and under the direct supervision of licensed Physical Therapists, Occupational Therapists, and Speech Therapists, per state and national regulations
Prepare, organize, and clean patient treatment areas and equipment, including, but not limited to: exercise equipment, treatment tables, hydrocollators, ice pack freezer, and paraffin bath
Inventory management to include organization of supplies, removal of outdated supplies, and ordering supplies/equipment as approved by Director of Rehabilitation Services
Stock/re-stock linens and supplies in rehabilitation patient care areas
Work with BioMED to monitor and maintain cleaning and temperature logs for rehabilitation equipment
Submit service requests to IT, BioMed, and maintenance, as indicated
May assist in training new staff on the processes, workflows and functions of this position
Other duties as assigned by Director of Rehabilitation Services

Knowledge, Skills and Abilities:
Knowledge of:
The Mission, Vision, and Values of Northern Inyo Healthcare District
NIHD policies and procedures, including Compliance Program, Code of Conduct, and Confidentiality standards
NIHD safety policies and procedures, including the Rainbow Chart, Employee Health, and Infection Prevention standards
NIHD department locations and functions
Scope of rehabilitation services, including physical therapy, occupational therapy, and speech-language pathology within NIHD

Skills/Abilities to:
Flexible and efficient time management skills and ability to prioritize workload independently
Strong attention to detail and good organizational skills
Computer skills including MS Office, Excel, and PowerPoint, with ability to learn computer programs needed to complete job duties
Communicate effectively both verbally and in writing with NIHD staff and the public
Establish and maintain professional working relationships with NIHD staff at all levels, and with the public
Develop and maintain a high degree of maturity, integrity, and good judgment

Minimum Qualifications:
Experience:
No experience required
Education:
High school diploma/GED or equivalent
Certification:
CPR/BLS certification within two months of hire and on-going
Preferred:

Experience:
Previous healthcare or hospital experience, especially in rehabilitation services
Prior experience with Cerner or other EMR systems
High volume customer service experience
Bilingual (Spanish)
Education:
Associate’s degree or equivalent from an accredited college

Tuesday - Friday
0800-1830
10 hour shifts
Full time