Manager, Epic Applications Support

OverviewThe Manager of Information Services Applications is responsible for overseeing the day-to-day activities of analysts and programmers supporting Revenue Cycle applications, including Professional Billing (PB), Hospital Billing (HB), and Health Information Management (HIM) within the Information Services (IS) department. This role provides leadership to ensure high user satisfaction, successful system implementation, and effective use of applications across the health system. As a member of WakeMed’s management team, the Manager participates in task forces and steering committees and plays a key role in shaping the credibility and effectiveness of the Information Services department both internally and externally. The Manager partners closely with the Director to develop staff, establish application roadmaps, maintain build standards, and ensure the department can support WakeMed’s long-term information system's needs. Key ResponsibilitiesPeople & HR Management:Supervise, coach, and develop team members to build a high-performing, engaged teamProvide ongoing feedback, performance management, and professional developmentPartner with Human Resources to develop recruitment plans, participate in candidate selection, interviews, and onboardingApplications Management:Support the management of application support functions, including application maintenance, IS project management, and web developmentEnsure reliable, efficient delivery of application services across the organizationProcess Improvement:Oversee administration of client satisfaction surveysDevelop and implement strategies to improve processes, service quality, and customer experienceIndustry & Technology Awareness:Stay current on emerging technologies and industry standardsResearch and recommend new products, vendors, and servicesIT Systems Management:Analyze existing information systems and recommend improvementsPrepare proposals and specifications to obtain approval for technology changesConsultation & Advisory Support:Serve as a trusted technology advisor to senior leaders and department stakeholdersAct as a business and technical consultant for decision support, training, and problem resolution aligned with business objectives Leadership Expectations:Successful candidates will demonstrate WakeMed leadership behaviors, including:Respect for People: Prioritize patient care, staff well-being, and ethical leadership while fostering a professional and just cultureCommunication: Clearly and transparently communicate system needs, actively listen, and promote shared understandingTeamwork: Collaborate across all levels, develop and retain high-performing teams, and use data-driven feedback to improve outcomesCommitment & Accountability: Set clear expectations, ensure quality and cost-effectiveness, and lead with integrity and courageWake Way 2 Excellence (WW2E): Drive continuous improvement by reducing waste, standardizing work, and creating efficient workflows Leadership CompetenciesPlanning and organizingDelegation and empowermentTalent selection and coachingDecision-making and problem-solvingContinuous improvement and change leadershipBusiness acumen and partnership buildingInfluencing and inspiring others QualificationsEducationBachelor’s Degree in Business, Healthcare, Technology, or a related field (required)Experience5+ years of healthcare experience (required)3+ years of management experience (required)Licensure / CertificationCertification, licensure, or registration in field of practice (preferred)EPIC certification in area of responsibility (preferred) Department DescriptionServing the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOE LicensureCertified/Licensed/Registered in Field of Practice And EPIC Certification in Area of Responsibility Preferred EducationBachelor's Degree Business Or Healthcare Or Technology Or Related Field Required Experience5 Years Healthcare And 3 Years Management Required