Communications Operator

##### **Summary** ##### The Communications Operator manages the switchboard for the hospital in order to provide routine information and to direct calls to the appropriate areas or utilize the overhead paging system. ##### ##### **Essential Duties and Responsibilities** ##### These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. * ##### **Answer incoming calls** and provide direct dial numbers as appropriate * ##### **Respond to emergency calls** and codes following established protocols * ##### **Assist callers** by using the paging or beeping systems as needed * ##### Utilize the CRMC Information Technology programs designated by the Manager--i.e. Patient Information System, E-mail, and Telecommunications software--proficiently * ##### Monitor and follow protocols for alarms announced in the Telecommunications office * ##### Maintain required records and statistics * ##### Assist in the maintenance and care of department equipment and supplies * ##### Attend required hospital-wide orientations, meetings, and in-services * ##### Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care ##### ##### **Supervisory Responsibilities** * ##### **Reports to:** Switchboard/PBX Supervisor, may also receive direction from the Chief Information Officer * ##### **Supervises:** None * ##### **Responsibilities:** Not applicable ##### ##### **Qualifications** ##### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ##### ##### **Education and Experience** * ##### **Minimum Required Education:** High school diploma or equivalent * ##### **Preferred Education:** Not applicable * ##### **Experience:** One (1) or more years' previous experience in Telecommunication Operations is preferred ##### ##### **Certificates, Licenses, Registrations** ##### There are no certifications/licensures required for this position.