Patient Connect Rep - Access Center - Midtown - Weekdays

### **Make an Impact Where Every Call Matters** Are you a detail-oriented communicator who thrives in a fast-paced, customer-focused environment? Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment. ### **What You 'll Do** ** Call Competency & Support** * Maintain exceptional performance in handling non-clinical calls with precision and professionalism * Serve as a knowledgeable resource and role model for team members **Process Monitoring & Workflow Coordination** * Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more * Help direct workflow and communicate operational challenges to leadership **Software Expertise & Troubleshooting** * Act as the go-to expert for system functionality and troubleshooting * Collaborate with Information Services and vendors to resolve technical issues * Maintain expertise in Access Center systems and downtime procedures ** Training, Quality & Continuous Improvement** * Support staff onboarding, annual competencies, and ongoing education * Maintain and update training materials * Contribute to achieving departmental goals such as customer satisfaction, response times, and call abandonment rates * Identify and communicate improvement opportunities ** Customer Service Excellence** * Deliver outstanding service with professionalism, empathy, and clarity * Ensure callers are directed efficiently to the right resources * Communicate clearly using proper grammar and a friendly tone ** Productivity & Organization** * Manage multiple responsibilities with strong prioritization and time management skills * Complete assigned reports, system updates, and policy revisions ** Goal Setting & Growth** * Develop measurable, actionable personal goals aligned with team and organizational objectives ### **What You Bring** **Education:** * High School Diploma or GED preferred * Business or customer service background preferred **Experience:** * Previous call center or customer service experience preferred ### **Skills & Abilities** * Excellent phone communication and interpersonal skills * Strong attention to detail and organizational abilities * Ability to interpret documents, procedures, and instructions * Confidence in handling customer inquiries and resolving issues * Adaptability in assessing caller needs and overcoming communication barriers * Basic math and data handling skills * Strong problem-solving abilities in structured environments * Proficiency with computer systems, including data entry, retrieval, and organization ### **Why Join Us?** * Be part of a mission-driven team that makes a real difference * Opportunities for growth, development, and skill-building * Collaborative and supportive work environment * Competitive compensation and benefits **Ready to take the next step in your career? Apply today and help us deliver exceptional service, one call at a time.**