Patient Services Supervisor

Summary Here at NKC Health our mission is to empower hope and healing in every life we touch.  Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.  NKC Health Primary Care - Briarcliff clinic is hiring a Patient Services Supervisor!  If you’re looking for a great opportunity to impact our communities, join our NKC Health team!Why NKC Health Medical Group?Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)Employer matched retirement planCompetitive wages Paid time off for personal/vacation/sickSix paid holidays per yearEducational assistanceDay shift schedulesWhat does a Patient Services Supervisor do?This position is responsible for supervising the patient services staff within the practice and oversees the daily operations and outcomes of the staff by aligning team members with NKC Health guidelines and ensuring standard procedures and operations are executed efficiently.What does a typical day on the job look like?Monitoring Patient Service Representatives’ performance levels to ensure staff schedules appointments efficiently to meet provider and patient expectations while maximizing volume. Participates in and initiates process improvements.Planning, organizing and supervising workflow to ensure maximum physician scheduling and monitors patient service representatives productivity to ensure standards are met.Ensuring internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels.  Ensures patient service representative team follows system protocols for data entry edits and corrections. Oversees the patient rescheduling process.Participating in talent life cycle management, including recruiting, hiring, onboarding, orientation, mentoring, development, engagement, retention, performance management and time keeping.Overseeing the incoming and/or outgoing referral process and fills in when necessary.  Performs medical records and patient service representative duties when necessary.  Assists patient service representatives with customer contacts requiring supervisory interventions.What are the requirements for the job?High school diploma or GED Minimum 3 years experience in medical office setting.  Supervisory or leadership experience preferred.Working knowledge of insurance plans and knowledge of medical terminology.  Excellent interpersonal and verbal and written communication skills, with a strong service mentality.Our North Star: Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.