Gratitude Coordinator

**Job Category:**

Administrative & Clerical

**Work Shift/Schedule:**

8 Hr Morning - Afternoon

**Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.**

## **About the Role:**

Job Description

** Job Summary**

The Foundation’s Gratitude Events Coordinator partners closely with internal stakeholders, under the guidance of the Events Specialist, to advance gratitude-centered initiatives that strengthen connections between donors, patients, and care teams. This role supports the growth of a culture of gratitude across NGHS by helping translate patient and donor appreciation into meaningful engagement opportunities that reinforce the Foundation’s fundraising and stewardship goals. Through coordination of gratitude-focused experiences and communication, the position plays a key role in amplifying the impact of philanthropy across the system and ensuring consistent, thoughtful recognition of those who contribute to and benefit from our mission.

**Minimum Job Qualifications**

* **Licensure or other certifications:**

* **Educational Requirements:** High School Diploma

* **Minimum Experience:** One (1) - Three (3) years recent work experience coordinating and executing special events or projects in public service, fundraising or non-profit.

* **Other:**

**Preferred Job Qualifications**

* **Preferred Licensure or other certifications:**

* **Preferred Educational Requirements:** Bachelor's Degree preferred: Business Administration, Marketing, Communications, Public Relations, or other related field.

* **Preferred Experience:** Public service, community, fundraising or non-profit work.

* **Other:**

**NGHS Core Competencies**

**1\. I Show Vulnerability when I:**

* trust others and assume positive intent.

* am emotionally accessible and transparent without hidden agendas.

* acknowledge weaknesses and accept responsibility for mistakes.

* am comfortable saying “I don’t know” and asking for help.

* seek and accept feedback in a non-defensive manner.

* forgive others and give the benefit of the doubt.

**2\. I Display Empathy when I:**

* seek to know others on a deeper level.

* work to ensure others feel included.

* accept others for who they are without judgment.

* show concern for the well-being and challenges of others.

* consider the human impact before making decisions.

**3\. I Demonstrate Courage when I:**

* do not hold back on anything that needs to be said.

* do the right thing even when that is difficult.

* speak my own truth, even when that means standing alone.

* address potential conflict quickly and directly.

* commit to seeing a difficult conversation through to the end.

**4\. I Demonstrate Radical Listening when I:**

* seek to understand the other person’s viewpoint first, before expressing my own viewpoint.

* listen for the unsaid.

* ask questions to confirm understanding.

* accept others’ perceptions as their truth.

* take action to help others feel fully heard and seen.

* pursue as many different viewpoints as possible and embrace the bearer of bad news.

**5\. I Promote Teamwork when I:**

* treat others in a respectful manner, regardless of their position, identity, and background.

* encourage and support my coworkers.

* value and acknowledge others for their contributions to the success of the team and NGHS.

* put the good of the team and NGHS first.

* strive to find common ground to solve problems for the good of NGHS.

* cut across boundaries to get things done.

**6\. I Hold Others Accountable when I:**

* provide clear, consistent, and frequent communication about what is most important.

* clarify what is less important to establish clear priorities.

* help others see their blind spots.

* look for every opportunity to provide reinforcing feedback.

* provide immediate and actionable corrective feedback.

**7\. I Strive for Continuous Improvement when I:**

* hold myself personally responsible to seek improvements every day.

* experiment regularly with new ideas and approaches.

* demonstrate initiative and perseverance to overcome obstacles and resistance to change.

* embrace mistakes and pivot quickly if a new approach fails.

* seek to always be better tomorrow than today.

**Organization Expectations**

* **Quest:** Demonstrates/utilizes Quest tools in department.

* **Talent Development:** Coaches and develops staff.

* **Safety:** Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.

* **Productivity:** Meets productivity expectations.

* **Regulatory Compliance:** Ensures department’s compliance with all regulatory, DNV, mandatory education, and similar requirements.

**Key Performance Indicators (KPI)**

Identifies unit/department level goals that align with the organization's Key Performance Indicators.

**HIPAA (Health Insurance Portability and Accountability Act)**

If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.

** Job Specific and Unique Knowledge, Skills and Abilities**

* Highly organized and detail oriented; creative; excellent follow up and attention to detail

* Excellent planning skills and management of multiple projects and priorities

* High proficiency/advanced computer Skills: Word, Excel, Power Point.

* Familiarity with healthcare environments and the importance of patient, family, and staff experiences

* Working knowledge of donor databases/CRMs (e.g., Raiser’s Edge) and basic data tracking/reporting

* Understanding of philanthropy and donor stewardship principles, particularly gratitude-based engagement models

** Essential Tasks and Responsibilities**

* ​Partners with Foundation and other partners to develop, execute, promote and track prospective donor events, tours, recognition events and stewardship opportunities.

* Collaborates with Event Specialist to develop gratitude event plans for all community, donor and celebration events.

* Uses Raisers Edge to enter activities, pull lists and document events from the Foundation's perspective.

* Serves on NGHS event committees, assisting with material coordination, reporting, timely communications and recruiting.

* Develops and maintains strong relationships with volunteers, sponsors, third-party fundraisers, and vendors to support and sustain fundraising event initiatives.

* Collects and partners with the Donor Relations Officer to maintain a robust pipeline of gratitude stories, ensuring stories are captured, curated, and shared appropriately to support engagement and stewardship efforts.

* Engages with grateful patients to understand their desired expressions of appreciation and identifies appropriate next steps, including conducting initial research and coordinating with team members when further evaluation or follow-up is needed

* Assists with donor stewardship and volunteer appreciation including acknowledgment of hospital stays, honor and memorial gifts, and special occasions including birthdays and anniversaries, etc.

* Other duties as assigned.

** Physical Demands**

* **Weight Lifted:** Up to 20lbs, Occasionally 0-30%

* **Weight Carried:** Up to 20lbs, Occasionally 0-30%

* **Vision:** Moderate, Occasionally 0-30%

* **Kneeling/Stooping/Bending:** Occasionally 0-30%

* **Standing/Walking:** Occasionally 0-30%

* **Pushing/Pulling:** Occasionally 0-30%

* **Intensity of Work:** Frequently 31-65%

* **Job Requires:** Reading, Writing, Reasoning, Talking, Keyboarding, Driving

** Environment and Working Conditions**

* **OSHA Category III** : Job classifications in which the normal duties do not entail predictable or unpredictable contact with blood or other potentially infectious or hazardous materials

**Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.**

**NGHS: Opportunities start here.**

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.