Clerical Centralized Scheduler

Description
JOIN OUR TEAM!
Spanish and Karen bilingual applicants encouraged to apply for any open positions in which you are qualified.
Reports To:
Director of Patient Access
Status:
80 hours per two week pay period
Shift:
8 hours between 7:30 am - 5:00 pm
Job Schedule:
Full time
Weekly Hours:
40 hours
Remote Position:
No
Pay:
Competitive salary
Benefits:
Huron Regional Medical Center offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, sick leave and paid time off. To review your benefit eligibility, visit
HRMC Benefits
.
Position Purpose:
Responsible for coordinating and scheduling patient appointments, procedures, and diagnostic services across multiple departments or locations. Responsible to complete pre-registration and pre-authorization of medical care along with communicating benefit information to patients
Demonstrates the mission of the hospital is met by demonstrating the Core Values:
Respectful-We value the unique talents, ideas, contributions, and circumstances of each individual.
Engaged-We value being active, positive participants at work and in our communities.
Available-We value providing local access to care for our communities while being present for each other.
Competent-We value knowledge, people-centered, innovative, and technology driven teams.
Helpful-We value always helping others with kindness and compassion.
Essential Job Functions:
Schedule patient appointments, procedures, and ancillary services in accordance with provider availability and organizational guidelines.
Collect and verify patient demographic, insurance, and referral information at the time of scheduling.
Coordinate scheduling across multiple departments, providers, and service lines to ensure timely access to care.
Ensure appropriate authorizations, referrals, and pre-certifications are obtained prior to scheduled services.
Provide patients with clear instructions regarding appointment details, preparation requirements, and arrival times.
Maintain accurate and up-to-date information within scheduling and electronic health record (EHR) systems.
Monitor and manage provider schedules, including cancellations, rescheduling, and waitlists.
Answer high volumes of inbound and outbound calls in a professional and efficient manner.
Resolve scheduling conflicts and address patient or provider concerns promptly.
Collaborate with clinical staff, registration, and revenue cycle teams to ensure continuity of care and accurate billing.
Maintain confidentiality of patient information in compliance with HIPAA regulations.
Meet productivity, quality, and customer service standards.
Other Job Duties:
Effectively communicates with supervisor in areas of opportunity that will improve hospital performance results, increase productivity, and reduce obstacles.
Provide patient with cost estimates when needed and request upfront payment according to HRMC policy.
Requirements
Qualifications: (Minimum Education and Experience)
High school diploma or equivalent required.
Previous experience in healthcare scheduling, registration, call center, or customer service preferred.
Knowledge of medical terminology, insurance requirements, and referral/authorization processes preferred.
Strong computer proficiency, including scheduling systems and EHR platforms.
Excellent organizational, time management, and multitasking skills.
Strong interpersonal and communication skills
Knowledge, Skills, and Abilities:
Attention to detail and accuracy
Customer service orientation
Problem-solving and conflict resolution
Ability to work in a fast-paced, high-volume environment
Ability to prioritize tasks and manage multiple schedules
Physical Aspects of the Job:
Ability to sit for extended periods and perform repetitive tasks.
Visual, auditory, and verbal abilities sufficient to effectively communicate with patients, providers, and staff in person and via telephone.
Mental Requirements:
Can perform problem solving of complex tasks with instructions and critical thinking skills
Strong verbal and written communication skills
Computer Skills
Math Skills
Independent judgement and decision making
Clerical skills including detailed precision working at times.
Presents appropriate interpersonal and social skills