Customer Representative

**It 's fun to work in a company where people truly BELIEVE in what they're doing!**

We 're committed to bringing passion and customer focus to the business.

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## Department:

Patient Financial Services

Works under the supervision of the Director of Patient Financial Services. Investigates complaints. Follows up on patient inquires regarding billings while providing courteous patient relations service in a confidential manner. Performs other duties as assigned.

* Greets patient and public politely.

* Documents, investigates and resolves patient inquiries regarding billings while providing courteous patient relations service in a confidential manner.

* Enters detailed comments into the computer system.

* Is vigilant of co-member’s desk when vacant.

* Interprets for non-English speaking patients/public.

* Processes incoming mail.

* Processes appropriate adjustments in a confidential manner with appropriate documentation/signature.

* Interacts with Patient Relations and Administration regarding accounts.

* Receives patient problems from business services staff.

* Maintains records and files account transaction, hard copy and computer system.

* Answers inquiries accurately and courteously.

**Education:** High school education or GED.

**Licensure:** None.

**Experience:** One (1) or more years’ experience in medical billing, including medical terminology, computer experience and guest relations.

The hourly rate for this position is $33.27 - $40.03. The range displayed on this job posting reflects the target for new hire salaries for this position.

**Job Specifications:**

● Union: NUHW

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● Work Shift: Day Shift

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● FTE: 1.0

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● Scheduled Hours: 40

If you like wild growth and working with happy, enthusiastic over-achievers, you 'll enjoy your career with us!