PAT SERV REP

Job Summary:
Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.
ESSENTIAL FUNCTIONS:
· Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients, and required outpatients.
· Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
· Processes inpatient admissions and prepares proper documentation for services where applicable.
· Accepts patient payments and records appropriately.
· Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
· Advise patients regarding insurance coverage and estimate patient’s responsibility.
· Inform patients of available sources of assistance from outside public and private agencies or refer the patient to a financial counselor.
· Obtain verification of insurance coverage and benefits payable from insurance companies or other third-party payers.
ADDITIONAL RESPONSIBILITIES:
· Perform other functions as required.
KNOWLEDGE/SKILL/ABILITIES:
· Basic computer knowledge
· Basic medical terminology
· Good typing skills