Customer Intake Specialist

Citizens Memorial Healthcare Foundation (CMH) in Bolivar, MO is hiring a Customer Intake Specialist to assist customers at our Home Medical Equipment.  CMH is made up of 34 primary and specialty clinics, 6 Long-Term Care facilities and 1 residential care facility. Offering acute care, emergency services, ambulatory care, pharmacies, walk-in clinics, surgeries, addiction recovery, therapies and more, CMH has its community covered!

About the area: Located in the heart of the Ozarks, our main campus in Bolivar has a hometown feel and affordable housing options of rentals or apartments. Enjoy a movie, a round of golf or a college game with family or friends and grab a coffee or meal from an array of shops and restaurants! Springfield is only 40 minutes away with Battlefield Mall, Big Shots golf, Wonders of Wildlife, Urban Air and many other family attractions and restaurants to visit. Only an hour away is Branson that includes many shows to see, Silver Dollar City and shopping!

About the department: Home Medical Equipment proudly serves 8 counties in southwest Missouri.  Our services include respiratory( oxygen, c-pap equip and all supplies needed), mobility services including( walkers, rollators, wheelchairs, power wheelchairs and scooters), bath aids, crutches, compression hosiery, and lift chairs.  HME also has a mastectomy dept. We work directly with patients and their providers to properly bill for equipment. We also provide delivery and set up of equipment as well as education of equipment.  While we have many dept’s within HME, we all work together to strive to exceed the expectation of each patient. 

A typical day includes:

Assisting in-store customers with questions and purchases
Placing orders on computer for patients/customers and CMH facilities
Obtaining all required documentation for the equipment/supplies to be delivered to the patient
Facilitating patient understanding and conduct appropriate follow-up

Job Requirements:

Education:  High School Diploma
Experience: Customer Service
Skills: Communication
Licensure/Certification: Valid Driver’s License
Physical: Physical ability to stand for 60% of the day and sit for the remaining 40%

The position is Full Time, Days 8:30a.m-5:00p.m

Benefits include:

Competitive wages
Annual merit increases 
No cost health insurance option for employee
Full suite of insurance benefits available for employee and family
Early access to pay with on-demand PayActiv Program
Employee Assistance Program
Paid time off
Increased Company Matched Retirement Plan
Company paid long term disability plan

Connect with us! See yourself at CMH and join in the fun: https://www.facebook.com/CMHRecruiting

For more information about this opportunity, please contact Kaylie Sappington at 417-328-6624 or by email at kaylie.sappington@citizensmemorial.com.