Patient Access Team Lead - Branson Hills Urgent Care

**Facility:**

Cox Medical Center Branson: 525 Branson Landing Blvd., Branson, Missouri, United States of America, 65616






**Department:**

1414 Patient Registration Branson

**Scheduled Weekly Hours:**

40

**Hours:**

8am-8:30pm

**Work Shift:**

Rotating (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

* Named one of Modern Healthcare’s Best Places to work five times.
* Named one of America’s Greatest Workplaces by Newsweek.
* Recognized as a Greatest Workplace for Women in both 2023 and 2024.
* Listed as one of the Greatest Workplaces for Diversity in 2024.
* Acknowledged by Forbes as one of the Best Employers for New Grads.
* Ranked among the Best Employers by State for Missouri.​
* Healthcare Innovation 's Top Companies to Work for in Healthcare in 2025.

**Benefits**

* Medical, Vision, Dental, Retirement Plan with employer match, and many more!
* For a comprehensive list of benefits, please click here: [Benefits | CoxHealth](https://www.coxhealth.com/employees/benefits/)

**Job Description:**

The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: ▪ Required: High school diploma or equivalent Experience: ▪ Required: 1 year Related Patient Access Experience ▪ Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: ▪ Excellent customer service and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Ability to multi-task in a fast-paced environment ▪ Detail-oriented with the ability to spot errors and trends ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: ▪ Preferred: CHAA or CRCR