Helpdesk Specialist I

POSITION SUMMARY:# The primary function of this position is to provide first line phone support for users of the organization#s information services clinical and financial systems. This position responds promptly to phone calls, emails and end-user issues; is courteous and knowledgeable and adheres to departmental standards. This position reports to the Technical Services Manager. REQUIREMENTS:# High School Diploma or GED Strong customer service and computer skills Technical proficiency in microcomputer applications with a working knowledge of Microsoft based applications# PREFERRED: 2 years in Information Services in a Healthcare Environment A+ and/or Other Applicable Certifications