Customer Service Representative - Patient Financial Services - 1.0 FTE (40 hours a week)

The Customer Service Representative assists patients in meeting their financial obligation with DCMC. Completes follow-up activity for accounts with an insurance balance; Calls patients to perform collections on their self-pay balance; Assists incoming callers regarding their accounts. **Minimum Education Required: **Associate degree or bachelor's degree preferred **Minimum Related Years of Experience (per minimum education) Required: **Two years' healthcare experience preferred; One-year related experience required. **Credential/Licensure Required:** Certified Application Counselor within one year of employment. **Skills Required:** Excellent Customer Service skills; Strong communication skills; Ability to analyze issues and solve them creatively; Ability to handle multiple priorities. Epic experience preferred. **Shift:** Working 40 hours a week, Monday - Friday.