Patient Access Specialist – PACS Scheduler

Position SummaryThe Patient Access Specialist – PACS Scheduler serves as a key access point for patients, ensuring accurate and efficient scheduling and registration for all imaging modalities within the PACS environment. This role is responsible for pre-registration, insurance verification, estimate creation, and point-of-service collections following coding and prior authorization review.

This position plays a critical role in the overall patient experience by providing clear communication regarding appointments, financial expectations, and preparation requirements, while maintaining data integrity within systems such as Meditech and Infinitt. The PACS Scheduler collaborates closely with clinical, revenue cycle, and ancillary departments to support safe, timely, and coordinated care delivery.

Key Responsibilities
Scheduling & Coordination
Schedule, reschedule, and cancel imaging exams across all modalities using established protocols and system codesCoordinate exams requiring specialized resources in alignment with provider availabilityManage appointment reminders, no-show follow-ups, and next-day readiness activitiesMonitor scheduling queues and ensure timely processing of routine and STAT orders (within 24 hours)Collaborate with Oncology and specialty departments for accurate scheduling and order routing
Financial Clearance & Patient Communication
Verify insurance eligibility and benefits; identify authorization requirementsGenerate patient estimates using financial tools and clearly communicate patient responsibilityCollect co-pays and applicable payments at point of serviceEducate patients on payment options, financial assistance programs, and hospital policies
Order & Documentation Management
Receive, review, and route processed orders from Coding and Prior Authorization teamsEnsure all documentation is complete, accurate, and properly scanned into systemsRequest additional clinical documentation as required per exam protocolsMaintain accurate records of patient interactions and scheduling activities

Fiduciary ResponsibilityThe Patient Access Specialist – PACS Scheduler is a fiduciary of the organization and is expected to act in its best interest at all times. Key duties include:
Duty of Loyalty: Prioritize organizational interests above personal interestsDuty of Care: Exercise sound judgment and diligence in decision-makingDuty of Good Faith: Act with integrity and responsibility in all actionsDuty of Fair Dealing: Engage honestly in all contractual and professional interactionsDuty to Disclose Material Information: Communicate relevant information that may impact organizational decisions

Qualifications
Education & Experience
High School Diploma or equivalent requiredPrior experience in healthcare scheduling or patient access (hospital, clinic, or physician office) requiredWorking knowledge of medical terminology, diagnostic procedures, and insurance processes
Skills & Competencies
Strong communication, customer service, and problem-solving abilitiesHigh attention to detail with the ability to manage multiple prioritiesProficiency in Microsoft Office and healthcare systems (Meditech preferred)Knowledge of CPT and ICD-10 coding preferredTyping speed of 40–50 WPM with accurate data entry skillsAbility to thrive in a fast-paced, team-oriented environment

Why Join Delta Health?
Comprehensive Benefits Package
Medical, RX, Dental & Vision – Low premiums with 100% coverage on services provided within the Delta Health system, and no deductibles or co-pays. Includes access to massage therapy, acupuncture, and chiropractic care. Life & Disability Insurance – Employer-paid coverage for your peace of mind.Time Off – Over 4 weeks of paid vacation annually (including sick and personal leave) for full-time staff.Retirement – 403(b) plan with up to a 2% employer match.
Work-Life Balance in a Stunning Location
Located on the Western Slope of the Rocky Mountains, Delta offers an unmatched combination of small-town charm, affordability, and natural beauty. Enjoy year-round outdoor activities such as hiking, skiing, mountain biking, fishing, and exploring the Grand Mesa and surrounding public lands. Whether you're raising a family or looking for work-life balance, Delta provides a safe, friendly community with a slower pace and a high quality of life. Delta is surrounded by the Grand Mesa, Uncompahgre Plateau, and nearby wineries, offering a unique blend of adventure and relaxation.

Delta Health is a county-wide healthcare system with more than 100 years of dedication to serving our community. Our 49-bed hospital and outpatient locations across Delta County are committed providing remarkable care in a healing environment. We operate with the core belief: Excellence. Every Patient. Every Time.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic