Intake Coordinator/Utilization Review

HARBOR REGIONAL HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

CDU-38

Posting Date: 03/18/26

EMPLOYMENT OPENING

Department: HARBORCREST CHEMICAL DEPENDENCY UNIT

Position Opening: Intake Coordinator/Utilization Review

Salary Range: $20.80- $33.84 per hour based upon union contract

Position Summary: The Intake Coordinator serves as the primary point of contact for individuals and referral sources seeking services at HarborCrest Behavioral Health (HCBH) and is responsible for coordinating the intake and admissions process, including responding to referral inquiries, gathering and reviewing patient information, verifying insurance coverage, and assisting with admission scheduling. This position operates in a fast-paced clinical environment and requires the ability to manage high-volume communications, rapidly assess referral information, and prioritize admissions based on patient acuity, staffing levels, and unit capacity. The Intake Coordinator also supports utilization management activities including insurance authorizations, concurrent reviews, and appeals to help ensure timely access to care and continuity of treatment.

Job Requirements: Associate’s degree in Behavioral Health, Human Services, Psychology, Health Sciences, Healthcare Administration, or related field preferred. High school diploma or equivalent required. Relevant healthcare experience may be considered in lieu of a degree. Minimum of one (1) year of experience in a healthcare setting preferred, such as patient access, admissions, ward clerk, health unit coordinator, medical office, scheduling, or similar patient-facing role. Ability to manage high-volume phone calls, gather referral information, and coordinate admissions while adapting to frequently changing priorities based on patient acuity, staffing levels, and unit capacity. Ability to follow established admission procedures and supervisory direction regarding unit capacity, patient safety considerations, and operational priorities. Basic understanding of Substance Use Disorder (SUD) treatment preferred. Training in ASAM Criteria and HarborCrest admission procedures will be provided. Experience with insurance verification, prior authorizations, medical scheduling, or patient registration preferred. Basic knowledge of medical terminology or ability to learn clinical documentation and referral information. Strong communication and interpersonal skills with the ability to interact empathetically with patients, families, and referral sources. Proficiency in Microsoft Office and experience with electronic health record (EHR) systems preferred. Strong organizational skills, attention to detail, and the ability to manage multiple competing tasks in a fast-paced clinical environment. Knowledge of community referral resources or willingness to learn local treatment and recovery systems.

Time Schedule: Full Time: XX 7:00am-3:30pm Monday-Friday

Part Time
Per Diem:

Temporary:

Remarks:

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Office is open to accept applications Monday through Friday 8:00am-4:30pm