Rehab Network Coordinator (Outpatient Physical Therapy / Medical Office Coordinator)

Join Our Team We are seeking a highly organized and patient-focused Rehab Network Coordinator to join our growing outpatient rehabilitation team in Westford, MA . This role is perfect for someone who thrives in a fast-paced healthcare environment and is passionate about patient scheduling, care coordination, and delivering exceptional customer service . As the first point of contact for patients and providers, you will play a critical role in patient access, front desk operations, and clinic workflow efficiency across our rehabilitation network. Key Responsibilities (What You’ll Do) Serve as the primary liaison between patients, providers, and rehabilitation staff Manage high-volume inbound and outbound calls with professionalism and efficiency Schedule, register, and verify patient information, including insurance and demographics Provide a welcoming front desk experience while maintaining efficient patient flow Coordinate schedules with physical therapists, occupational therapists, and providers Troubleshoot scheduling conflicts and optimize patient access to care Support patient follow-up, rescheduling, and provider communication Maintain working knowledge of rehab services (PT, OT, specialty programs) Utilize EMR systems and healthcare software to ensure accuracy and productivity Ensure compliance with HIPAA, patient privacy, and healthcare regulations Contribute to a team-oriented, patient-centered clinical environment Minimum Qualifications (What We’re Looking For) 2–3 years of experience in healthcare, medical office, or high-volume customer service Strong patient service mindset with a focus on empathy, professionalism, and efficiency Ability to multitask and prioritize in a fast-paced outpatient setting Excellent communication and interpersonal skills Comfortable managing both front desk responsibilities and phone-based coordination Proficiency in Microsoft Office (Word, Outlook) Experience with EMR systems (Redox/Redock or similar preferred) Preferred Qualifications Associate’s degree or medical administrative certification Knowledge of medical terminology and insurance workflows Experience in outpatient rehabilitation, physical therapy, or healthcare coordination Why Join Us? Be part of a collaborative, patient-centered outpatient rehab team Make a direct impact on patient experience and access to care Gain exposure to multiple specialties including Physical Therapy (PT), Occupational Therapy (OT), and specialty rehab programs Work in a dynamic, supportive, and growth-focused clinical environment Core Skills for Success Patient scheduling and care coordination Front desk operations and patient intake Healthcare communication and customer service excellence Time management, multitasking, and attention to detail Problem-solving and critical thinking in a clinical setting Team collaboration and adaptability