CLIENT SERVICE REPRESENTATIVE I - LAB SUPPORT

Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview The Client Service Representative I collaborates with physician offices, patients, and internal customers to ensure all client needs are met accurately and efficiently. This role involves providing education on laboratory specimen requirements and addressing a wide range of inquiries, all while delivering world-class patient experience. The ideal candidate is enthusiastic about customer service and motivated to work within a patient-centric team in a healthcare environment. Responsibilities Primary Responsibilities: - Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers. - Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet. - Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures. - Inquire, clarify, and confirm patient and internal customer requirements and understand the solution. - Provide additional education and information as needed to patients, physician offices, and internal customers. - Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers. - Notify clients of test results in a timely and accurate manner documenting notifications via Epic� Beaker. Perform requisition entry functions for test requests received from external facilities. - Participate in activities designed to improve customer satisfaction and business performance. - Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions. -  Other clerical duties as needed. Shifts: - 1st Shift: 0800 - 1630 - 2nd Shift: 1000 - 1830 Qualifications Experience & Education Required: - 1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required Competencies Skills Essential: * Clear Communication Skills Both Written and Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills to Provides Customer Service to Patients, Team Members and Visitors Credentials Education Essential: * High school graduate or equivalent Other Information - Entry USD $16.75/Hr. Max USD $25.96/Hr.

Primary Responsibilities: - Act a liaison between Beebe Healthcare Laboratories, patients, physician offices, and internal customers. - Resolve routine customer requests with questions or services via inbound, outbound calls, or the Internet. - Speak with patients and internal customers in a courteous, friendly, and professional manner using protocol procedures. - Inquire, clarify, and confirm patient and internal customer requirements and understand the solution. - Provide additional education and information as needed to patients, physician offices, and internal customers. - Utilize the Epic EMR modules to document customer interactions and to research information required to answer questions from patients, physician offices, and internal customers. - Notify clients of test results in a timely and accurate manner documenting notifications via Epic� Beaker. Perform requisition entry functions for test requests received from external facilities. - Participate in activities designed to improve customer satisfaction and business performance. - Perform administrative support for entering or editing participating submitters, requisition follow-up tasks, courier dispatches, outreach supply orders, and laboratory charge review functions. -  Other clerical duties as needed. Shifts: - 1st Shift: 0800 - 1630 - 2nd Shift: 1000 - 1830

Experience & Education Required: - 1+ year previous experience in a contact center/call center, medical coding, or laboratory is preferred along with a High School Diploma or GED equivalent required