PATIENT SERVICE REPRESENTATIVE - BEEBE HEALTHCARE CAPE PHARMACY

Why Beebe? Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence. Overview Responsible for reception and clerical functions required in the operation of the pharmacy. Confirm patient demographics, register patients, and obtain insurance information as needed. Responsibilities - Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis. - Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents. - Accurately prepares required forms for completion, review, and/or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient. - Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications. - Facilitates patient and information flow by directing patients to correct locations and aiding as needed. - Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities. - Assists clinical staff and providers with clerical responsibilities when needed. - Understands how to utilize the Provider Portal, websites for insurance verification/eligibility and other systems as needed. - Understands HIPAA regulations for patients and other facilities and follows them. - Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc. Qualifications Two years of experience in hospital/medical office environment with familiarity of registration and insurance. Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment. Computer skills with attention to details. Familiar with medical terminology. Competencies Skills Essential: * Knowledge Of Office Equipment * Clear Communication Skills Both Written And Verbal * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Or Completed Course In Medical Terminology * Experience With Excel, Power Point, Word, Visio, Etc. * Experience In Practice Or Clinic Setting * Experience/Knowledge Of Scheduling Systems Credentials Education Essential: * High school graduate or equivalent Entry USD $16.50/Hr. Max USD $25.58/Hr.

• Interviews patients or patients' representatives to obtain demographic and insurance information necessary for the purpose of treatment, billing, contracting, and data analysis.
• Inputs registration information into computer system, verifies accuracy of data entered, and scans appropriate documents.
• Accurately prepares required forms for completion, review, and/or signature by patients or patients' representative and ensures that each is explained and presented in a manner understood by the patient.
• Verifies insurance eligibility, medical necessity, and whether a referral is needed for visit using websites and computer applications.
• Facilitates patient and information flow by directing patients to correct locations and aiding as needed.
• Responsible for phone call answering and voice mail checking, logging, and/or returning based on their scope & job responsibilities.
• Assists clinical staff and providers with clerical responsibilities when needed.
• Understands how to utilize the Provider Portal, websites for insurance verification/eligibility and other systems as needed.
• Understands HIPAA regulations for patients and other facilities and follows them.
• Understands how to use office equipment, including but not limited to computers, scanners, printers, phones, photocopiers, credit card processing machines, iPads, webcams, etc.

Two years of experience in hospital/medical office environment with familiarity of registration and insurance. Ability to communicate with public in a courteous manner. Ability to adapt to change in order to meet patient and organizational needs. Sensitive to difficult/emotional patient situations. Ability to recognize cultural diversity and special needs, remains calm and able to perform duties in a fast-paced environment. Computer skills with attention to details. Familiar with medical terminology.