Provider Relations Liaison

The Provider Relations Liaison manages an assigned territory or specialty focus to cultivate strong relationships with community referring providers and drive referral growth. The role develops and executes strategic outreach plans, communicates service line updates, analyzes referral patterns, and coordinates solutions to reduce access barriers,Minimum Education Bachelor's Degree Preferably in healthcare administration, business, communications, or a related field. (Required) Or Relevant experience beyond the minimum required work experience may substitute the educational requirement on a 1-to-1 ratio i.e. one year of relevant work experience equals one year of required education (Required) Minimum Work Experience 2 years 2 years of experience in provider relations, medical sales, or outreach in a healthcare setting (Required) 4 years 4+ years of experience in provider relations, medical sales, or outreach in a healthcare setting (Preferred) Required Skills/Knowledge Strong relationship-building, communication, and problem-solving skills. Familiarity with pediatric healthcare or referral processes preferred. Proficiency with CRM/Salesforce Strong written/verbal communication Experience with EMR systems, EPIC preferred Functional Accountabilities Research and Strategy Utilize referral data to identify territory and service line patterns; set short‑ and long‑term outreach plans and goals. Provide strategic counsel on referring provider communication needs in meetings/committees. Provider Outreach & Relationship Management Conduct regular practice visits; build trust, share updates on services, specialists, access points, and research. Establish cadence plans for high‑value and emerging practices; maintain ongoing follow‑up and monitoring. Access & Problem Solving Identify referral barriers; coordinate with operations, service excellence, and scheduling teams to resolve issues; measure satisfaction trends. CRM & Reporting Log activities, contacts, and outcomes in Salesforce; maintain data hygiene and timely reporting to manager. Monitor territory dashboards and share insights; adjust outreach tactics based on data. Program & Project Leadership Support targeted campaigns (new clinic launches, specialist onboarding, access improvements). Represent the organization at local medical society meetings and community events. Stakeholder Engagement & Collaboration Collaborate with service line chiefs, specialists, marketing, and access teams to align messages and resolve issues. Provide feedback loops to clinical leaders on provider needs and satisfaction. Safety, Compliance & Service Excellence Communicate accurately and promptly; uphold confidentiality and organizational policies; promote safety behaviors. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others’ ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance