Patient Safety Performance Improvement Coordinator

MAIN FUNCTION: Provides all aspects of clerical support for daily operations and functions for physician performance improvement and related evidence base care programs including: data collection, management, and reporting; Meeting preparation and follow-up, and clerical/administrative assistance functions to support the Office of Patient Safety & Care Improvement (PSCI) department as needed. ** 1) Responsible for clerical/ administrative functions for data collection, management, and reporting relating to the department of Safety and Care Improvement functions within the Hospital. * ** Maintains an accurate database for all department peer review indicators. * ** *Collects accurate data and gathers/runs reports for monthly peer review meetings.* * Is attentive to accuracy and detail oriented on documentation requirements, including minutes, reports and data and other information as needed. * Supports and attends PSCI councils and committees as they relate to Patient Safety & Physician Performance Improvement. * ** Assists with the accurate collection and analysis of data for physician profiles. ** ** 2) Responsible for all aspects of meeting preparation and follow-up. Coordinates meeting schedules, room bookings, etc. * Coordinates meeting schedules and room bookings including room set up. * **Effective use of Microsoft programs including Word, Outlook, Excel, PowerPoint etc. Prepares packets as applicable for meetings and ensures distribution of material in a timely manner. * ** *Attends selected meetings as required; accurately documents meeting activity, issues follow-up memos.* * ** Consistently tracks follow-up on issues referred. Ensures closure of item * ** *Tracks medical sections and hospital department 's quality assessment and performance improvement documentation.* * ** Maintains logs and records as necessary to document Quality Improvement Activities. * ** *Willingly participates in other Hospital committees as required. ** ** 3) Supports the day to day operation of the Patient Relations Program.* * ** Appropriately manages the Patient Relations Hotline -- handles all patient/family complaints and assists in the facilitation of resolutions. May visit inpatients as necessary. * Works with department managers regarding issues of patient complaints. Maintains good working relationships with hospital departments. * ** *Refers any unresolved issues to the Director of the Office of Patient Safety and Care Improvement.* ** 4) Assists with hospital-based performance improvement projects. * ** *Ensures that CQI projects continue/progress. Intervenes as necessary.* * ** Assists departments with documentation of CQI presentations i.e. storyboards. ** *5) Supports the day-to-day operations of the Patient Safety and Care Improvement Department.* * ** Accurately types correspondence, memos, minutes, reports, statistical data, and other information as needed. * ** *Maintains appropriate documentation, files, and records. Processes information in a timely fashion.* * ** Xeroxes and distributes material as required. * ** *Provides telephone coverage as needed.* ** 6) Maintains responsibility for attendance/reliability to ensure that the Hospital is operated in an efficient and cost effective manner. ** 7) *Contributes to the mission of the Organization by supporting the Employee Philosophy, Planetree Model of Care, and organizational goals.* ** ** EDUCATION: Bachelor 's degree preferred. Requires excellent data entry and analysis skills; computer skills and medical terminology. Requires high school diploma. EXPERIENCE: Minimum six months in same or similar position. Computer literacy and the ability to type are required.**