Tier 1 System Administrator - Hospital Techni

Department : Information Technology Reports To : IT Manager / Director of Technical Services Location : [Insert Hospital Name and Location] Employment Type : Full-Time / Non-Exempt

Position Overview

The Tier 1 System Administrator provides first-level technical support to hospital staff across clinical and administrative departments. This role ensures reliable access to systems, devices, and secure networks, supporting daily hospital operations in a fast-paced, compliance-driven environment.

Essential Duties and Responsibilities

• Respond to help desk tickets and service requests for hardware, software, and connectivity issues.
• Support staff with workstation setup, login assistance, and peripheral troubleshooting (e.g., badge readers, printers, scanners).
• Assist with onboarding processes including account creation, access provisioning, and device configuration.
• Maintain accurate inventory of IT assets and perform basic diagnostics.
• Escalate unresolved issues to Tier 2 or specialized support teams.

Required Qualifications

• 0-2 years of IT support experience; healthcare or hospital experience preferred.
• Certifications such as CompTIA A+ or ITIL Foundation are desirable.
• Familiarity with Windows OS, Active Directory, and basic networking concepts.
• Strong communication and customer service skills.
• Understanding of HIPAA regulations and hospital security protocols.