Quality and Education Specialist

Under general supervision, incumbent provides support for education, quality improvement and safety initiatives and projects. Primary duties include supporting the Clinical Education Manager through coordination of educational programs and materials; conducting medical record audits and summarizing data to support regulatory compliance and accreditation; providing support for the Quality team; and participating in quality committees and quality improvement projects. Education: Bachelor’s degree in business administration, health care management, or related field required. Experience: 1 year of recent varied patient chart review experience and/or quality assurance experience preferred. Skills: Strong customer relations and presentation skills. Analytical ability required to gather and interpret data and translate it into useful information. Skill in using a computer and a variety of personal productivity applications (Excel, PowerPoint, Outlook, etc.) Skilled in producing schedules, timelines, data reports, graphs, control charts. Strong organizational skills to manage multiple long-term projects. Skilled in abstracting data from EMR for review and analysis. Principal Duties and Responsibilities: Educational Responsibilities: In collaboration with the Nurse Educator and Clinical Nurse Specialist, identifies, plans and participates in educational programs based on organizational needs Helps develop and maintain employee competencies within the Learning Management System(s). Assists with student placement coordination. Contributes to the development of orientee schedules and coordinates orientation classes and materials. Facilitates orientation classes with support from Nurse and Field Hospice Educators. Assists in managing clinical informatics systems, including Enclara/E3, eMedicall, Medline, Qualis, and Rover. Supports education initiatives as assigned by the Clinical Education Manager. Assists with committee agendas, meeting minutes, and other assigned tasks. Quality Improvement and Safety Responsibilities: Helps compile and report quality and safety statistics. Supports the education and upkeep of Lean Daily Management Boards and improvement events. Assist with identifying potential areas for improvement Participates in process improvement activities as directed. Assists in policy revisions when assigned. Covers essential tasks for team members during absences. Regulatory and Accreditation Responsibilities: Participates in clinical record audits to ensure compliance with accreditation standards, CMS COPs (Conditions of Participation), and quality improvement goals. Provides clinical teams with meaningful and actionable summaries of audit findings. Assists with coordinating the annual accreditation body standards self-study. Maintains all files and data in a "survey-ready" state. Contributes to the development of educational materials, including EPIC tip sheets, to support ongoing survey readiness. Physical Requirements Ability to concentrate and pay close attention to detail up to seventy-five percent of work time, in composing, typing and proofreading materials and in meeting established deadlines and priorities. Working Conditions Normal Office Environment: Frequent interruptions, diverse personnel interactions, time-pressures and deadlines. All roles must demonstrate GBMC Values: Respect I will treat everyone with courtesy. I will foster a healing environment. Treats others with fairness, kindness, and respect for personal dignity and privacy Listens and responds appropriately to others’ needs, feelings, and capabilities Excellence I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others. Meets and/or exceeds customer expectations Actively pursues learning and self-development Pays attention to detail; follows through Accountability I will be professional in the way I act, look and speak. I will take ownership to solve problems. Sets a positive, professional example for others Takes ownership of problems and does what is needed to solve them Appropriately plans and utilizes required resources for various job duties Reports to work regularly and on time Teamwork I will be engaged and collaborative. I will keep people informed. Works cooperatively and collaboratively with others for the success of the team Addresses and resolves conflict in a positive way Seeks out the ideas of others to reach the best solutions Acknowledges and celebrates the contribution of others Ethical Behavior I will always act with honesty and integrity. I will protect the patient. Demonstrates honesty, integrity and good judgment Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers Results I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals. Embraces change and improvement in the work environment Continuously seeks to improve the quality of products/services Displays flexibility in dealing with new situations or obstacles Achieves results on time by focusing on priorities and manages time efficiently Pay Range $24.84 - $40.72 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan