Oncology Financial Navigator

The Oncology Financial Navigator will be responsible for assisting patients with the cost of their oncology treatment, and helping patients understand their own insurance benefits. The Oncology Financial Navigator will be responsible for working with the Epic team to create necessary reports, and developing standard work for identifying appropriate patients and tracking progress. Timely reporting on fiscal year and year-to-date progress will be required, and the Oncology Financial Navigator will be responsible for timely and appropriate communication with co-workers and patients. Education: AA preferred, but will substitute 1-year related experience Experience: 1-2 years customer service experience in a medical field Skills: • Skill in written and oral communication • Skill in using computers and personal productivity applications • Knowledge and understanding of third party insurers • Knowledge and understanding of financial assistance, co-pay assistance, foundation assistance and free drug programs • Skill in using effective customer service techniques • Skill in data research, analysis and interpretation Principal Duties and Responsibilities: • Reviews daily schedule of patients to be seen to identify patients who may be in need of financial assistance • Provides a timely response to patient questions • Responds to all inquiries in a courteous, professional manner with a willingness to listen and understand the problem • Responsible for educating patients and their families regarding insurance benefits, financial assistance, co-pay assistance, foundation assistance and free drug programs • Relays information to other hospital personnel in the medical center that may be relevant to the patient’s care and financial needs • Develops standard work to track co-pay assistance program enrollment and submission • Submits claims to and applies payments from assistance programs to the patient’s correct account within Epic • Relays information regarding payments from programs to the patient • Meets patients as needed to discuss individual insurance coverage • Pre-screens patients to determine if other financial resources are needed (plan coverage term limits, out of pocket deductibles, copays, etc.) • Discusses available assistance options • Refers patients to appropriate financial assistance programs; i.e. hospital, pharmaceutical, or professional societies (Leukemia and Lymphoma Society) • Assists patients in applying for financial assistance programs • Works closely with patients and providers to obtain the necessary information for enrollment in programs • Communicates patient’s financial needs to appropriate staff across the care continuum • Coordinates with Oncology Pharmacy regarding drug replacement • Responsible for monthly and annual reporting of assistance obtained for patients within each area Pay Range $21.91 - $37.08 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 60 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named “best place to work!” At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan